Operations Director E-Commerce Vietnam
Posted Updated
Description
<p><span style="font-size:inherit;"><u><b>About ADA</b></u></span></p><p><span style="font-size:inherit;">ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 12 markets in Asia and partner with leading brands to drive their data and digital maturity.</span></p><p>The Operation Director is responsible for end-to-end eCommerce operations for ADA , ensuring inventory accuracy, fulfillment excellence, platform SLA compliance, and cost-efficient operations that support scalable and profitable GMV growth.</p><p>This is a mission-critical role that directly impacts P&L, platform performance, seller ratings, and ADA’s reputation with both platforms and brand partners.</p><p><br /></p><p>• 5–8+ years of experience in eCommerce Operations, Fulfillment, or Warehouse Management</p><p>• Mandatory hands-on experience working with major eCommerce platforms (Shopee, Lazada, TikTok, etc.)</p><p>• Proven experience managing inventory, fulfillment, reverse logistics, and reconciliation</p><p>• Experience in building or significantly improving operational SOPs</p><p>• Practical experience designing and managing FFM ratecards</p><p>• Strong understanding of platform operational KPIs, penalties, and seller ratings</p><p>• Experience managing teams of 10–30+ staff is a strong advantage</p><p><br /></p><p><span style="font-size:inherit;"><i>By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice: </i></span><a id="menurm53" href="https://adaglobal.com/privacy-policy/" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://adaglobal.com/privacy-policy/" target="_blank" rel="noreferrer noopener"><span style="font-size:inherit;"><i>https://adaglobal.com/privacy-policy/</i></span></a></p><p> </p><p><span style="font-size:inherit;"><i>Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website </i></span><a id="menurm55" href="http://www.ada-asia.com/" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="http://www.ada-asia.com/" target="_blank" rel="noreferrer noopener"><span style="font-size:inherit;"><i>www.adaglobal.com </i></span></a><span style="font-size:inherit;"><i>for regular updates on available roles</i></span></p><p style="margin-left:0px;"><span style="font-size:inherit;">We transform businesses using data, AI and tech | ADA</span></p><p></p><p style="margin-left:0px;"><span style="font-size:inherit;">Pioneers in data and analytics, we are powering global marketing and commerce digital transformation with data and AI-led impact. Learn more here!</span></p>