OPERATIONS EXECUTIVE
Summary
Oversee daily operations for a mobility company’s retail outlets, service centers, fleet, and logistics, including team supervision, inventory, and vendor coordination.
OPERATIONS MANAGEMENT
Oversee daily operations across retail outlets, workshop/service centre, fleet, and logistics.
Plan operational schedules, job assignments, and resource allocation to optimise productivity.
Coordinate with Admin and Finance on contracts, billing, and payment follow-ups.
Handle operational enquiries from customers, partners, and internal teams, ensuring timely and professional responses.
Supervise and develop team members to improve operational performance and accountability.
Support digitalisation initiatives and operational system improvements.
SERVICE CENTRE & WORKSHOP
Manage service centre operations including technicians and service advisors.
Monitor job cards, labour efficiency, and parts usage.
Ensure quality standards, proper service documentation, and timely job completion.
Maintain workshop safety, cleanliness, and compliance with regulatory requirements.
Track key service metrics such as turnaround time, customer satisfaction, and revenue.
FLEET OPERATIONS
Manage deployment and operational readiness of the company’s rental fleet.
Coordinate servicing schedules, inspections, and insurance renewals.
Monitor fleet utilization, mileage, and maintenance costs.
INVENTORY & SUPPLY CHAIN
Oversee and manage stock management for motorcycles, parts, and accessories locally and overseas.
Coordinate procurement, supplier negotiations, and replenishment planning.
Conduct periodic stock checks and ensure accurate inventory records.
PRODUCT & VENDOR COLLABORATION
Work with Sales on product development initiatives and new offerings.
Liaise with vendors to secure competitive pricing and supply terms.
Support product launches, bundled packages, and service innovations.