Operations Manager

Position Summary:

The Operations Manager directs day-to-day facility, safety, staffing, and administrative operations within a 24-hour New York City Department of Homeless Services (DHS) shelter. Reporting to the Director of Operations, the position supervises Residential Aide (RA) Shift Supervisors and Residential Aides; coordinates maintenance, sanitation, food service monitoring, security, census and bed management; and maintains operational records and inspection readiness. The Operations Manager implements established policies, identifies deficiencies, tracks corrective actions, and escalates unresolved risks to the Director of Operations and Site Director. The position coordinates repairs and vendor follow-up but is not expected to perform technical building repairs.

Compensation & Benefits:

Starting Salary Range for Operations Manager: Pay commensurate with experience.

Benefits That Set Us Apart

When considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work.

Highlights include:

• Up to a 6% 401(k) company match to help you build long-term financial security

• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most

• Medical, dental, and vision insurance, plus prescription drug coverage

• Basic life and AD&D insurance, with supplemental life options

• Short-term and long-term disability coverage

• Paid holidays

• Employee Assistance Program (EAP)

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options

• Professional development, training, and certification support

• Voluntary benefits including accident, critical illness, and identity theft protection

Because taking care of our employees isn’t just a promise, it’s part of who we are.

Benefits are subject to change and eligibility requirements apply.

Essential Functions, Duties & Responsibilities:

Includes the following:

Operations Leadership and Staff Supervision:

• Coordinate daily operations across all three shifts to maintain safe, orderly, resident-centered, 24-hour coverage.

• Supervise assigned RA Shift Supervisors, Residential Aides, and other designated operations personnel; conduct shift briefings, coaching, supervision, training, and performance follow-up.

• Prepare and monitor schedules, attendance, relief coverage, shift assignments, and staffing contingencies; elevate vacancies, call-outs, and overtime concerns.

• Review shift logs, handoff reports, rounds, resident interactions, visitor controls, and completion of assigned operational tasks.

Building Maintenance, Sanitation and Compliance:

• Conduct and document routine facility walkthroughs, environmental rounds, room inspections, and common-area inspections; identify sanitation, safety, and maintenance deficiencies.

• Initiate and track work orders; coordinate with property management, maintenance staff, landlords, and contractors; verify completion and escalate overdue or high-risk items.

• Support readiness for DHS, OTDA, FDNY, DOB, HPD, DOHMH/DOH, and other applicable inspections, monitoring visits, and Callahan-related reviews.

• Maintain inspection logs, compliance binders, required permits, equipment checks, corrective action trackers, and accurate Building Compliance System (BCS) entries within assigned access and responsibilities.

• Monitor food service operations, delivery records, temperature and sanitation logs, meal distribution, food monitoring entries, and permit renewal status; immediately escalate food safety concerns.

Security, Emergency Preparedness and Incident Response:

• Coordinate with contracted security and site leadership regarding access control, visitor procedures, prohibited items, lobby coverage, and building safety.

• Support emergency drills, evacuation plans, fire safety checks, emergency equipment readiness, and staff response training.

• Respond to incidents and resident concerns; ensure immediate safety measures, timely leadership notifications, accurate CARES and other required reporting, and documented follow-up in accordance with DHS protocols.

Census, Bed Management and Administrative Controls:

• Oversee accurate daily census, bed assignments, vacancies, move-ins and move-outs, room status, nightly rosters, and timely Vacancy Control Unit communications as assigned.

• Review CARES, BCS, operational logs, shift records, room inspection reports, food monitoring records, and required submissions for completeness, consistency, and timeliness.

• Track operational KPIs including staffing coverage, overdue work orders, inspection findings, incident reporting, certification renewals, room inspections, food monitoring, and data accuracy.

Training, Collaboration and Quality Improvement:

• Maintain a staff certification and training matrix; track applicable FDNY F-80/F-02/FAD credentials, Food Handler, CPR/First Aid, naloxone, and other required credentials according to role and facility requirements.

• Deliver refresher training on safety, de-escalation, crisis response, search procedures, shift documentation, and resident-centered operations.

• Collaborate with the Director of Operations, Site Director, Social Services, Security, Facilities, and external partners to resolve operational barriers and support resident services.

• Implement assigned corrective action plans, establish owners and deadlines, monitor completion, and report recurring issues and risks to leadership.

• Participate in leadership on-call and after-hours emergency response as assigned. Perform other related duties as assigned.

• Perform other job-related duties as assigned.

Supervisory Responsibilities:

Supervisory responsibilities

• Directly supervises assigned RA Shift Supervisors, Residential Aides, and other designated operations staff.

• Supports recruitment, onboarding, scheduling, training, performance evaluation, corrective action, and employee development in coordination with the Director of Operations and Human Resources.

Basic Qualifications:

• High school diploma or GED required

• Working knowledge of DHS and OTDA shelter requirements and applicable FDNY, DOB, HPD, DOHMH/DOH, and OSHA requirements.

• Ability to identify facility hazards, prioritize work orders, track compliance findings, and coordinate timely corrective actions.

• Strong staff supervision, scheduling, documentation, communication, conflict resolution, and crisis-management skills.

• Proficiency with Microsoft Office and ability to learn DHS databases and operational reporting systems.

• Ability to work in a diverse, trauma-informed, resident-centered environment and respond flexibly to nights, weekends, and emergencies.

• Obtain and maintain role-specific required certifications within established timeframes, including applicable fire safety, food handling, CPR/First Aid, and naloxone training.

• Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods.

• Must pass pre-employment qualifications of Cherokee Federal.

Preferred Qualifications:

• Associate or bachelor’s degree in business, public administration, human services, facilities management, or a related field preferred.

• Minimum three (3) years of relevant experience in shelter, residential, facilities, or 24-hour operations; at least one (1) year of supervisory experience preferred.

• NYC DHS shelter experience, multi-shift team leadership, and experience coordinating inspections and maintenance strongly preferred.

• Experience with CARES, BCS, census/bed management, vendor coordination, and operational reporting

preferred.

Work Environment:

Work is performed in an active, 24-hour residential shelter, including office and building areas. The role requires routine walking, standing, stair use, facility rounds, and computer-based reporting, with reasonable accommodation as applicable. Schedule may include nontraditional hours and assigned on-call coverage.

Company Information:

Behind every government mission stands skilled, mission-driven talent: people whose expertise and dedication turn complex challenges into successful outcomes. Cherokee Nation Management & Consulting, part of Cherokee Federal, the federal contracting division of Cherokee Nation Businesses, is that team. We modernize aging systems, deliver care where it’s needed most, and keep missions supplied, staffed, and moving across defense, intelligence, and civilian agencies. For more than 60 federal clients, we take on the work others won’t, and deliver where it counts. If that’s the kind of work you’re looking for, you’ve found your team. Learn more at cherokee-federal.com.

#CherokeeFederal #LI-AS1

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Equal Employment Opportunity (EEO) Statement

Cherokee Federal is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). As required by VEVRAA, we take affirmative action to employ and advance in employment qualified protected veterans. Protected veterans are encouraged to self-identify during the application process.

Cherokee Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities in compliance with Section 503 of the Rehabilitation Act. Qualified individuals with disabilities are encouraged to self-identify during the application process.

Reasonable accommodations are available to qualified individuals with disabilities or those with sincerely held religious beliefs. To request an accommodation in the application or interview process, please contact Human Resources at careers@cherokee-federal.com.