Operations Manager - Claims and Research

General Description:
The Research and Claims Manager is a highly knowledgeable professional with time management, critical thinking and people management skills. This role reports to the Department Head. The purpose of this role is to provide guidance and motivation to a team of research and claims associates. Also, support for initiatives, projects and audits.

Responsibilities:

Manage KPIs, motivate and coach Search and Claim Associates
Monitor, review and provide feedback on employee work output and quality
Manage the workload, scheduling and staffing of RCU employees
Ensure the team works efficiently, within required SLAs
Conduct and document one-one discussions with direct reports
Provide disciplinary actions when warranted
Analyze information, conduct trend analysis and report findings to the RCU department head
Implement process improvements that drive efficiency and impact performance
Use good judgment to make account level decisions and provide guidance to the team
Assist with audit requests for information including pre-audit deliverables and post-audit remediation
Responsible for daily processes
Become the subject matter expert for your team

Desired Experience:

3-5 years of experience in the financial services field

Intermediate level MS Word & Excel
Previous supervisory experience

Process management experience
Proven track record with meeting and exceeding goals

Key attributes:

Motivational, driven to exceed goals
Excellent communication skills, both written and verbal
Ability to prioritize workload according to challenging deadlines
Ability to give constructive, balanced feedback

Schedule:

Full-time position, 40 hours per week
Monday to Friday
Core business hours: 8:00 am – 5:00 pm
Occasional overtime may be required to meet deadlines, project requirements, or audit deliverables

Hybrid Work Schedule:

Hybrid work arrangement available
Employees are expected to work in the office 3 days per week and remotely for the remaining scheduled workdays
In-office attendance may increase based on business needs, team meetings, training sessions, or departmental initiatives

Salary:

Salary: $72,000
Compensation will be commensurate with experience, qualifications, and demonstrated leadership capabilities.
Eligible for company benefits and any applicable performance-based incentives