Operations Manager Community Living Services (CLS)

CLS Operations Manager

Full-Time | Exempt | Community Living Services (CLS)

Shift: Flexible

Participation in on-call rotation required

As the CLS Operations Manager, you will:

• Leadership & Staff Development
• Lead, coach, and supervise Team Leads and Direct Support Professionals while building a positive, accountable, and engaged team culture
• Resolve employee concerns and provide ongoing support
• Oversee multiple community-integrated homes
• Ensure individuals receive safe, high-quality, person-centered supports
• Maintain compliance with state regulations, licensing standards, HIPAA, and agency policies
• Promote positive relationships with individuals served, families, guardians, and community partners
• Ensure all abuse and neglect allegations are properly reported as a mandated reporter
• Administrative Responsibilities
• Manage scheduling and staffing & Track attendance, PTO, and payroll functions
• Ensure medication administration documentation is accurate
• Maintain program records and compliance documentation
• Manage assigned agency resources, vehicles, and facilities

Required:

• Supervisory or management experience
• Valid Driver's License
• Strong leadership and communication skills
• Ability to lead multiple teams
• Excellent organizational and time management skills
• Experience managing employee performance
• Ability to work independently while supporting multiple locations

Preferred:

• Bachelor's degree in human services or related field
• Experience supporting individuals with Intellectual and Developmental Disabilities (IDD)
• Experience in Community Living Services or residential programming
• Knowledge of Illinois DHS/CILA regulations
• Experience with scheduling, payroll, and compliance documentation

Equivalent education and experience may be considered.

Why Join EP!C?

At EP!C, you'll have the opportunity to lead an incredible team while making a meaningful difference in the lives of individuals with intellectual and developmental disabilities every single day.

When our employees succeed, the people we support succeed.

Benefits & Perks:

Medical, Dental & Vision Insurance

403(b) Retirement Plan

Paid Time Off

Employee Fitness Center

Discounted Gym Membership

Professional Development

Continuing Education Opportunities

Career Advancement

Supportive Leadership Team