Operations Manager CSTS

Essential Duties & Responsibilities

Operational Leadership

• Lead all operational aspects of the CSTS Division.
• Oversee daily operations for confined space monitoring, atmospheric monitoring, communication systems, accountability systems, and other technology services.
• Develop staffing plans and schedules to support customer projects throughout the Gulf Coast and other operating regions.
• Coordinate technician assignments, mobilizations, demobilizations, and equipment deployment.
• Review and approve employee timecards and payroll hours to ensure accurate and timely payroll processing.
• Monitor labor utilization, overtime, scheduling efficiency, and workforce productivity.
• Ensure field personnel are properly trained, certified, and equipped before deployment.
• Oversee equipment inventory, maintenance schedules, calibration records, repairs, and asset utilization.
• Develop and implement operational processes that improve efficiency, service quality, and scalability.

Customer & Project Management

• Build and maintain strong customer relationships.
• Serve as the primary operational contact for CSTS customers.
• Participate in project planning meetings and customer coordination calls.
• Ensure services are delivered safely, professionally, and according to customer expectations.
• Resolve operational issues quickly while maintaining high customer satisfaction.
• Support business development by identifying opportunities for additional technology and monitoring services.

Financial Management

• Manage division budgets and operating expenses.
• Monitor project profitability, labor costs, equipment utilization, and operational performance.
• Forecast staffing needs, equipment requirements, and operational expenses.
• Identify opportunities to improve profitability through operational efficiencies.
• Support contract reviews, pricing strategies, and operational planning.

Leadership & Team Development

• Lead, mentor, and develop supervisors, coordinators, technicians, and support staff.
• Promote a culture of safety, accountability, teamwork, and customer service.
• Conduct employee performance evaluations and coaching sessions.
• Assist with recruiting, interviewing, hiring, onboarding, and workforce planning.
• Support employee development through technical training and leadership opportunities.

Safety & Compliance

• Champion Code Red Safety's safety-first culture.
• Ensure compliance with OSHA regulations, confined space standards, customer requirements, and company policies.
• Ensure all monitoring equipment is properly maintained, calibrated, and documented.
• Participate in incident investigations and implement corrective actions.
• Maintain compliance with DOT, DISA, ISNetworld, Avetta, and customer contractor requirements where applicable.

Strategic Planning

• Collaborate with executive leadership to develop division goals and growth strategies.
• Evaluate emerging confined space technologies and recommend improvements to service offerings.
• Develop operational KPIs and provide regular reporting to executive leadership.
• Support acquisitions, technology integrations, and expansion initiatives.
• Drive continuous improvement through process optimization and operational excellence.

Qualifications

Required

• Bachelor's degree in Business, Operations Management, Industrial Technology, Engineering, or related field, or equivalent industry experience.
• Minimum of 7 years of operations leadership experience within industrial services, confined space operations, safety services, or related industries.
• Experience managing field operations, workforce scheduling, and multiple customer projects.
• Experience overseeing employee scheduling, timekeeping, and payroll approvals.
• Strong financial and operational management skills, including budgeting and labor management.
• Excellent leadership, communication, and organizational skills.
• Ability to travel as required.
• Valid driver's license with an acceptable driving record.

Preferred

• Experience with confined space monitoring technology and industrial safety equipment.
• Knowledge of OSHA confined space regulations and industrial safety best practices.
• Experience with gas detection equipment, wireless monitoring systems, accountability systems, and industrial communications.
• Experience using workforce management systems such as UKG.
• OSHA 30, COSS, or other applicable industrial safety certifications.

Knowledge, Skills & Abilities

• Strong leadership and team development skills.
• Excellent organizational and scheduling abilities.
• Ability to effectively manage field personnel, equipment, and multiple projects simultaneously.
• Strong customer relationship management skills.
• Financial analysis and budgeting experience.
• Excellent communication, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office Suite and operational management software.
• Knowledge of equipment asset management and preventive maintenance programs.

Physical Requirements

• Ability to travel frequently to customer sites and industrial facilities.
• Ability to work extended hours during plant turnarounds and outages.
• Ability to access industrial facilities, including climbing stairs, walking long distances, and working outdoors in varying weather conditions.
• Ability to wear all required personal protective equipment (PPE).