Operations Manager - Front Desk & Housekeeping

At Andaz 5th Avenue, we create experiences that are locally inspired, personalized, and memorable. We are seeking a hands-on Operations Manager – Front Office & Housekeeping to lead daily Rooms operations and ensure a seamless guest experience from arrival through departure.

This role oversees Front Office and Housekeeping operations, with a focus on exceptional guest service, room readiness, cleanliness standards, associate development, and operational efficiency.

Key Responsibilities

• Lead daily Front Office and Housekeeping operations, ensuring consistent service and cleanliness standards.
• Oversee Front Desk, Concierge, Bell/Valet, Guest Services, and Housekeeping activities.
• Coordinate room inventory, arrivals, departures, priority rooms, and room readiness between Front Office and Housekeeping.
• Conduct guest room and hotel-area inspections to maintain cleanliness, presentation, safety, and brand standards.
• Respond to guest requests and concerns promptly and professionally, ensuring effective resolution and follow-up.
• Recruit, train, coach, and develop associates while promoting accountability, teamwork, and Hyatt service standards.
• Manage staffing and scheduling based on occupancy, business levels, and operational needs.
• Monitor labor, departmental expenses, supplies, and productivity while supporting established financial goals.
• Partner closely with Engineering and other hotel departments to resolve room-related issues and maintain operational efficiency.
• Ensure compliance with hotel policies, safety procedures, guest privacy, cash-handling requirements, and operational standards.
• Identify opportunities to improve guest satisfaction, associate engagement, productivity, and overall Rooms operations.
  

Why Andaz 5th Avenue?

At Hyatt, our success is driven by caring and attentive colleagues who create meaningful experiences. At Andaz 5th Avenue, you will have the opportunity to lead two critical areas of the Rooms operation, develop talented teams, and directly influence the quality of every guest stay.

Salary - $72,000 - $78,000, depending on experience and qualifications

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.