Operations Manager
Hours:
Monday to Friday 7am to 5pm
Position Summary
This position is accountable for the operation, personnel management, and the service to customers within a specified geographic region.
Essential Functions
- Develop operating plans for the assigned regional operation
- Serve as point of contact for drivers regarding issues/questions pertaining to organizational policies, payroll, benefits, etc.
- Set up schedules for drivers
- Recruit drivers/owner operators
- Engage with customers to drive growth and enhance relationships
- Resolve customer issues
- Ensure that the safety values of the organization are followed
- Assist, support and direct managers
- Manage, coach, discipline, and evaluate staff