Operations Manager Logistics - 3PL Fulfillment | Ramp-Up m f d
Your Mission
Join us in building our new logistics site in Poznań.
In this role, you will play a key part in the successful ramp-up and launch of our new 3PL-operated fulfillment center. During the first months, your focus will be on coordinating and implementing all operational preparations on-site together with internal stakeholders and our future logistics service provider. After go-live, you will ensure stable and efficient warehouse operations while driving continuous improvement.
Your Responsibilities
- Support the ramp-up and operational launch of our new fulfillment center in Poznań
- Coordinate on-site implementation activities, including warehouse setup, workstations, storage areas and operational processes
- Act as BESTSECRET's operational representative on-site and coordinate all relevant stakeholders
- Manage and monitor the performance of the external logistics service provider
- Ensure smooth warehouse operations across inbound, storage, picking, packing and outbound processes
- Define, monitor and analyse KPIs and service levels
- Review capacity planning, staffing levels and operational performance of the service provider
- Collaborate closely with Operational Excellence to implement process standards and continuous improvement initiatives
- Ensure compliance with process documentation, work instructions and quality standards
- Act as key contact for internal departments including Supply Chain Management, Shipping & Transportation, IT, Supply, Finance and Controlling
Your Profile
- Degree in Logistics, Supply Chain Management, Business Administration or a comparable qualification
- Minimum 3 years of professional experience in logistics, warehousing or fulfillment operations
- Experience in warehouse start-ups, ramp-up projects or new site implementations is highly desirable
- Experience working with external logistics providers (3PL) is an advantage
- Strong understanding of warehouse operations and logistics processes
- Hands-on mentality and willingness to work on-site in a dynamic start-up environment
- Strong coordination, communication and stakeholder management skills
- Ability to drive results while building collaborative relationships with internal and external partners
- Experience with ERP and Warehouse Management Systems as well as MS Office
- Fluent Polish (C1) and English (B2); German is a plus
What Makes You Successful
- Pragmatic and solution-oriented mindset
- Strong organizational skills
- High level of ownership and accountability
- Assertiveness combined with empathy
- Ability to work independently in an evolving environment
What We Offer
- Unique opportunity to build and shape a new BESTSECRET logistics operation from day one
- High visibility role with direct impact on the success of our Poznań site
- International working environment with close collaboration across multiple departments
- Long-term development opportunities within a growing logistics organization
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