Operations Manager

Position Summary
The Operations Manager leads the daily operations at PFS. The position directs a broad array of activities specific to both the field and office to include managing the dispatch department, repair and maintenance of trucks/trailers, back office, and field supervision. The position reports directly to the Chief Operating Officer (COO).

Who You Are

· Curious by nature: you ask why, dig into the details, and have a genuine desire to learn every part of the business

· Possess or are eager to gain operational knowledge and a deep understanding of how the business runs

· Challenge best practices and the status quo, always looking for a better, safer, or more efficient way to get the job done

· A superior people-supporter who develops, coaches, and stands behind your team

· Tenaciously results-driven; you set high standards and follow through until the goal is met

· High emotional intelligence; self-aware, approachable, and able to read the room and adjust with crews, customers, and leadership alike

· A doer who leads from the front and isn’t afraid to roll up your sleeves

· Able to prioritize competing demands and tackle problems head-on rather than letting them linger

Responsibilities

· Directs and manages field service team to ensure company and customer expectations are met

· Ensures a solid understanding of Prairie Field Services operational policies and systems, information management processes and relationships with third-party vendors

· Builds and maintains strong working relationships with customer contacts in the field to promote sustainable partnerships

· Drives and measures customer satisfaction as it relates to field service deliverables

· Ensures compliance with all policies and procedures related to work performed for Prairie Field Services

· Evaluates practices, procedures, and facilities to assess risk and adherence to industry and legal rules and regulations

· Responsible for site surveys and journey management plan

· Responds to incidents and assist in the incident investigation process including collection of data and report preparation

· Reports on health and safety awareness issues and statistics as needed

· Responsible for the dissemination of information to peers and direct reports

· Promotes proactive internal and external communications

· Assist COO with customer bid requests

· Responsible for staffing and equipment needs and scheduling

· Work effectively cross-collaboratively with other leadership members to accomplish goals set forth by the executive team

· Develop proactive solutions to issues and maintain a consistent, strategic vision

· Performs all other essential duties as assigned