Operations Manager - Primary Care
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Description
The Operations Manager provides day-to-day operational leadership for multiple ambulatory urgent care practices within St. Joseph's Health Physician Network. This role is accountable for driving efficient, patient-centered practice operations that support clinical quality, patient access, provider productivity, employee engagement, regulatory compliance, financial performance, and consistent execution of organizational priorities.
The Operations Manager translates organizational and service line initiatives into operational execution by partnering with physicians, supervisors, and interdisciplinary departments to optimize workflows, standardize practice operations, implement quality and population health initiatives, improve operational performance through data-driven decision-making, and achieve departmental goals.
Serving as the primary operational resource for assigned practices, the Operations Manager is responsible for implementing performance improvement and value-based care initiatives, developing frontline leaders, strengthening operational accountability, and ensuring consistent operational excellence across all assigned locations
Education, Experience, Knowledge, Skills and Abilities Required:
- Associates Degree in Business, Healthcare Administration or related field.
- Minimum of 3 to 5 years of healthcare operations and leadership experience managing operations for multiple ambulatory Urgent Care or Multi-Specialty physician practices.
- Experience supporting population health initiatives, quality improvement programs, value-based care, and physician practice operations.
- Ability to communicate and work effectively with all levels of management, physicians, clinicians, support staff and customers.
- Must possess a strong process improvement and financial management expertise.
- Ability to work independently, prioritize tasks, and meet deadlines.
- Associates Degree in Business, Healthcare Administration or related field.
- Minimum of 3 to 5 years of healthcare operations and leadership experience managing operations for multiple ambulatory Urgent Care or Multi-Specialty physician practices.
- Experience supporting population health initiatives, quality improvement programs, value-based care, and physician practice operations.
- Ability to communicate and work effectively with all levels of management, physicians, clinicians, support staff and customers.
- Must possess a strong process improvement and financial management expertise.
- Ability to work independently, prioritize tasks, and meet deadlines.
Education, Experience, Knowledge, Skills and Abilities Preferred:
- Bachelor's or Masters Degree in Business, Healthcare Administration or related field.
- Knowledge of EHRs, practice management systems, and healthcare operations best practices. Epic or Cerner/Oracle preferred.
- 5 to 7 years of healthcare operations and leadership experience managing multiple ambulatory physician practice operations.
- Extensive knowledge of Electronic Medical Records (EMRs), healthcare regulations, accreditation, quality standards, and patient safety.
- Knowledge of performance improvement methodologies, statistical principles, and research methodologies.
- Advanced informatics and analysis skills to plan, manage, and mitigate risk in process deployment and transformation.
- Project management experience.
- Bachelor's or Masters Degree in Business, Healthcare Administration or related field.
- Knowledge of EHRs, practice management systems, and healthcare operations best practices. Epic or Cerner/Oracle preferred.
- 5 to 7 years of healthcare operations and leadership experience managing multiple ambulatory physician practice operations.
- Extensive knowledge of Electronic Medical Records (EMRs), healthcare regulations, accreditation, quality standards, and patient safety.
- Knowledge of performance improvement methodologies, statistical principles, and research methodologies.
- Advanced informatics and analysis skills to plan, manage, and mitigate risk in process deployment and transformation.
- Project management experience.