Operations Manager

As the senior operational leader on site, you will be accountable for operations, safety, quality, customer service, cost management and employee leadership. You will provide day-to-day leadership across all site activities, ensuring compliance with legal, regulatory and Sherwin-Williams requirements while delivering operational, financial and customer service objectives.

This is a highly visible leadership role for someone who enjoys working close to the operation, developing people, solving problems and driving continuous improvement.

Your Main Responsibilities

• Lead the day-to-day operations of the facility and drive continuous improvement initiatives.
• Take overall responsibility for site performance, including volume, quality, cost, service and operational efficiency.
• Lead and engage employees, providing clear direction, coaching, feedback and support to develop individual and team performance.
• Champion customer satisfaction and ensure the facility consistently delivers agreed customer and service expectations.
• Ensure full compliance with Sherwin-Williams policies and procedures, legal requirements, EHS, safety, security and hazardous material handling standards.
• Monitor operational activities and performance against agreed KPIs and business objectives.
• Support the achievement of facility sales, operating profit, volume and margin targets.
• Manage inventory levels and ensure effective stock management and accurate annual physical inventory.
• Support the facility capital plan and identify suitable equipment, technologies and working practices to improve efficiency and reduce costs.
• Monitor and report KPIs, improvement initiatives and operational projects, sharing best practices across the EMEA organization where appropriate.
• Oversee equipment maintenance and troubleshooting, coordinating external technical support where required.
• Support the management of customer complaints and act as an escalation point for operational and customer-related issues.
• Lead or support Health, Safety and Environmental improvement initiatives and ensure a safe working environment.
• Ensure effective implementation of HR processes, with particular focus on employee engagement, performance management and talent development.
• Identify and address urgent operational, safety, quality and environmental issues with a strong sense of urgency.
• Effectively communicate with and mobilize teams across all levels of the organization and escalate issues appropriately.
• Travel occasionally to other Sherwin-Williams sites in Europe as required.

What We Are Looking For

Education & Experience

• Bachelor’s degree or equivalent in a relevant field is required.
• 3–5 years of experience in customer relations, logistics and operational team management.
• Experience with Environmental, Health & Safety regulations and management.
• Knowledge of facility installations and relevant regulations.
• Experience working with internal management systems and operational processes.
• Strong understanding of business performance, costs and key operational metrics.

Technical & Professional Skills

• Strong computer skills and ability to work with operational and business systems.
• Ability to manage multiple priorities, deadlines and operational challenges effectively.
• Strong problem-solving and decision-making skills.
• Ability to analyse data, identify risks and translate objectives into clear action plans.
• Experience with maintenance, equipment troubleshooting or operational technical matters is an advantage.
• Knowledge of Sherwin-Williams systems such as MIRA, Discovery and ECOMET is an advantage.
• Strong understanding of safety, loss prevention, security and hazardous material handling requirements.

Leadership & Personal Competencies

• Strong leadership presence with the ability to motivate and engage employees.
• Excellent coaching and people-development skills.
• Ability to build positive working relationships and establish trust across different teams and functions.
• Customer-focused mindset with strong communication and interpersonal skills.
• Ability to make timely, fact-based decisions and take ownership of outcomes.
• Strong planning, organization and prioritization skills.
• Proactive approach to identifying opportunities and implementing solutions.
• Ability to lead through change and drive a culture of continuous improvement.
• Comfortable working independently while collaborating effectively with regional and cross-functional teams.

Language Requirements

• Local language of the facility: Advanced level – written, spoken and reading.
• English: Advanced level – written, spoken and reading.

What We Offer

• Annual gross salary in the range of: 720 000 NOK – 920 000 NOK
• A senior operational leadership role within an international organization.
• High level of responsibility and visibility within the facility and wider EMEA organization.
• The opportunity to lead people, operations and continuous improvement initiatives.
• Close cooperation with regional leadership and other functions across the organization.
• Opportunities to develop your leadership, operational and commercial competencies.
• A collaborative environment where your experience and ideas can have a direct impact on business performance.

If you are an experienced operational leader who combines strong people leadership, customer focus, operational discipline and a continuous-improvement mindset, we would love to hear from you.

Apply today and join Sherwin-Williams as our next Facility Manager!