Operations Manager

We are supporting a long-term project for a major EU public-sector organization, and we are currently looking for an experienced Operations Manager to support a large-scale infrastructure services environment.

Location: Strasbourg, France

Work model: 100% onsite — relocation required

Start: ASAP

Contract: B2B, long-term cooperation

Engagement: Full-time, 1 FTE

Rate: We are collecting candidates’ financial expectations

Responsibilities:

• Managing day-to-day infrastructure operations and service delivery activities.

• Coordinating infrastructure support teams, including local and remote teams, technical stakeholders, vendors, external service providers, and client representatives.

• Monitoring service performance, KPIs, SLAs, incidents, risks, and operational issues.

• Ensuring timely escalation, follow-up, and resolution of infrastructure-related incidents and service requests.

• Acting as the central point of contact for infrastructure operations matters.

• Supporting operational reporting, governance meetings, and continuous service improvement initiatives.

• Coordinating changes, releases, maintenance windows, and other operational activities.

• Ensuring compliance with internal procedures, client requirements, operational standards, and security obligations.

Requirements:

• 5–10 years of professional experience in infrastructure operations, IT service delivery, operations management, or a similar role.

• Proven experience working in an infrastructure operations or managed services environment.

• Strong understanding of IT service management processes, operational governance, incident management, change coordination, SLA/KPI monitoring, and service reporting.

• Experience coordinating technical teams, vendors, service providers, and client-facing stakeholders.

• Strong communication, coordination, problem-solving, and stakeholder management skills.

• Ability to work in a structured, secure, and client-facing environment.

• English C1 minimum.

• Eligibility for EU-SECRET Security Clearance.

• Willingness and ability to relocate to Strasbourg, France.

• Availability to work 100% onsite at the client’s premises.

• EU-SECRET Security Clearance eligibility requires being a European citizen for at least 5 years and having continuous residence in Europe for at least 5 years.

Nice to have:

• ITIL certification.

• PRINCE2 certification.

• PMO-related certification.

• Other relevant certifications in service management, project management, infrastructure operations, or IT governance.

What we offer:

• Long-term cooperation on a large-scale project for a major EU public-sector organization.

• Opportunity to work in a complex, secure, enterprise-level IT environment.

• Exposure to infrastructure operations, service governance, and mission-critical IT services.

• B2B long-term cooperation.

• Project perspective until June 2029.