Operations Manager

Job Duties:

• Oversee daily scheduling across all modalities by enforcing scheduling standards, approving exam duration adjustments, proactively correcting scheduling errors, and ensuring timely patient confirmations.
• Optimize exam capacity and patient access by managing postponed exams, outreach, rescheduling, no-shows, and pre-order workflows to identify and fill available appointment slots.
• Monitor and ensure accuracy of exam statuses, including Arrival, Check-In, Incomplete, Aborted, Needs Correction, Tech Start, Tech Pause, Tech End, Scheduled, and Ready to Confirm
• Oversee daily worklist review, order resolution, and reporting processes to ensure accountability for fall-offs, reschedules, utilization trends, and timely follow-up on missing orders and missed time-of-service payments.
• Ensure compliance and data integrity through verifying required documentation, reviewing daily TOS reports, and maintaining accurate patient records in accordance with privacy, confidentiality, and regulatory standards.
• Ensure timely completion of bank deposits three times per week, with accurate documentation scanned, retained, and properly recorded.
• Ensure facility standards are consistently met by maintaining lobby and restroom cleanliness, safety compliance, supply availability, and completion and review of all required cleanliness and safety logs.

Education and Experience:

• High school diploma or equivalent required
• Associate’s or bachelor’s degree in healthcare administration, Business Administration, Health Information Management, or a related field preferred
• 5–7 years of progressive experience in radiology, imaging, or healthcare operations, including supervisory or management responsibility.
• Proven experience overseeing radiology scheduling, front office operations, multi-modality workflows, and patient access.
• Experience using radiology systems and platforms such as EXA, RIS, and EMR.

Knowledge, Skills, and Abilities:

• Demonstrated ability to manage staff performance, operational metrics, and service delivery outcomes.
• Skill in optimizing patient schedules, access, and modality utilization to maximize patient volumes
• Skill in financial oversight, cash handling controls, reporting, and accountability processes
• Ability to analyze operational issues, identify trends, and implement sustainable process improvements
• Ability to manage multiple priorities, resolve issues proactively, and make operational decisions in a fast-paced environment
• Strong communication and collaboration skills with clinical staff, technologists, physicians, and leadership

Leadership Responsibilities:

• Lead, mentor, and develop team members to consistently achieve performance goals.
• Deliver timely, constructive feedback, recognizing achievements and addressing performance issues when needed.
• Assess staffing requirements and partner with HR to recruit, hire, and seamlessly onboard new employees.
• Cultivate a positive and collaborative, patient first-driven workplace culture that reflects the company’s mission and vision, with a focus on engagement and retention.
• Make strategic, well-justified decisions in alignment with organizational policies and objectives.
• Direct operational, budgetary, and financial activities within area of responsibility.

Work Environment & Physical Requirements:

• Office or remote setting with frequent interaction across departments
• May require occasional extended hours based on business needs

Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without prior notice.