Operations Manager

Position Summary
The Garage General Manager is responsible for managing daily operations. The Manager must always aim to exceed the expectations of the client, visitors and guests. The Manager must ensure that all team members are exceeding expectations.

The Manager will lead by example through the following ways:

Provide tremendous support for VPNE team
Coaching with kindness
Professionalism and Integrity
Sharp appearance
Strong organization and work ethic
Excellent communication
Availability
Team Leadership
Collaboration with client(s)

Responsibilities
Essential Functions may include, but are not limited to:
Garage Operations

Culture of Safety
Service = Impressive team members and Proactive Ambassador operation
Appearance of Team and Cleanliness of Garage
Exceptional Customer Service! We are All Ambassadors!
Garage Staffing Schedule

Manage Garage Staff Scheduling & Timesheets, and position coverage daily and per week
Manage and oversee events including ball games and onsite events

Other projects and assignments as business dictates

Staff Management:

Recruit, train, and supervise and support staff.
Conduct performance evaluations and provide ongoing coaching and feedback.
Foster a positive and collaborative work environment.
Ensures prompt investigation and resolution of complaints and incidents as relates to service delivery and in compliance with VPNE and client’s policy
Partner with Human Resources to ensure various policies, procedures, laws, standards and government regulations are being correctly implemented

Garage Revenue Control

Ensure proper revenue handling procedures (Office Safes, Pay Station and Parking management system )
Ensure proper Exception & Pulse Log procedures
Perform routine garage revenue / integrity audits, including with appropriate revenue manager
Adhering to VPNE’s Revenue Controls Policy

Parking Equipment and Facilities Problems or Improvements.

Upkeep and observation, troubleshooting and maintenance, and reporting to Management and Client
Propose necessary upgraded and system enhancements
Maintain 5 year capital planning plan
Manage repairs and work orders as necessary with onsite client contacts and or outside vendor to ensure full facility functionality is always at optimal levels
Timely reporting of problems

Budgets/ Reporting

Client monthly reports & Client packages
Daily DCR & Deposit Log
Monthly DCR reconciliations
Monthly Validations Report to Client- detailed logs for voucher distributions and orders
Produce annual budgets and adhering to budget
Ad Hoc reports

Client

Understand “Client’s Definition of Success,” deliver it and present it in very impressive manner
Building relationships with onsite client customers, Vendors and overall hospital community we serve with the outmost professionalism and care

Team Culture

Lead a positive, encouraging and supportive culture and work environment where people are clearly cared for and developed for growth opportunities within VPNE
Develop leadership skills to promote advancement opportunities for teams and overall success of the operations/ customers and clients alike

Major Challenges:

Problem-solving
Difficult customer
Conflicts among team members
Patience

Qualifications

Flexibility to manage and support events and special functions including Red Sox games
Ability to organize and prioritize work.
5 years of direct staff management experience, service industry preferred
5 years of revenue control experience with a retail bank, cashiers & multiple points of service
Experience with DataPark Parking Software
Experience with parking gate and loop systems
Ability to effectively communicate with client and VPNE management
Be able to drive operational, marketing and financial strategies to ensure maximum service and profitability
Ability to effectively communicate with a wide range of employees, as well as motivate and provide constructive feedback
Computer literate including Word, Excel, and Outlook and ability to quickly learn new software
Capable of handling a range of employee relations issues and follow progressive steps of discipline
Function independently within company guidelines

Must be proactive, customer focused and responsive

Excellent Driver with Active Driver’s License

Bachelor's degree in Business Administration or equivalent experience in related field preferred

Certification, Registration, or Licensure required by the Job
Valid Driver’s License

Benefits:

Paid weekly
Medical, Dental, Vision
401K with company match
Discount programs
Short-term disability
Accident insurance
Life insurance

VPNE is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partnered to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our team members are energetic, friendly, and proactive in helping VPNE build its brand.

Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of team members who are spirited, driven, and diverse?

If so, park yourself at VPNE. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future!