OPERATIONS OFFICER
OPERATIONS OFFICER
Location: NW: Idlib,
Position Status: Full-time
Salary Level: (Refer to the relevant salary scale)
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
The Program / Department / Team (Program / Department Summary)
Since 2012 the Mercy Corps Syria program provides emergency, life-saving programming to displaced
and besieged populations across the country through three operational hubs. Mercy Corps’ continues
to position itself as the implementing partner of choice for Emergency relief programming, Water,
Sanitation & Hygiene, Shelter and Livelihood programming. Furthermore, Mercy Corps operates with a
wide network of local implementing partners to advise, support, and coach targeted Syrian civil society
organizations to better and more efficiently serve conflict-affected communities.
The Operations Department is committed to upholding the highest standards of efficiency, integrity, and
compliance across key operational functions. This includes procurement, fleet and transportation, asset
management, office administration, and facility management. The department enables program delivery
by ensuring all operational support systems align with organizational policies and donor requirements.
The Position (General Position Summary)
The Operations Officer serves as the primary operations focal point in the assigned hub, responsible
for coordinating all operational tasks.
The role supports procurement, fleet, assets, administration, facilities, and office operations to ensure
smooth program implementation in line with Mercy Corps policies and donor requirements.
The Operations Officer works in close coordination with the Procurement Coordinator (Head of
Procurement – Syria) to support all procurement activities, including market surveys, vendor
engagement, tender support, and shipment coordination.
Essential Responsibilities
Operations Focal Point Responsibilities
• Act as the primary operations focal point for the assigned hub.
• Coordinate all operational functions excluding IT.
• Ensure smooth day-to-day operations supporting program implementation.
• Report any operational, security, or asset-related incidents immediately to the line manager.
Procurement Coordination
• Coordinate all procurement activities in close collaboration with the Procurement Coordinator.
• Support program teams in preparing clear and complete purchase requests.
• Assist in conducting market surveys and vendor sourcing.
• Collect vendor quotations and ensure fair competition.
• Support tender processes as requested by the Procurement Coordinator.
• Follow up on procurement documentation, deliveries, and vendor performance.
Shipment and Movement Coordination
• Receive incoming shipments and ensure proper documentation and handover.
• Coordinate movements of goods, materials, and assets between offices, warehouses, and
program locations.
• Liaise with warehouse/store and transport teams to ensure timely and safe delivery.
Fleet Management
Coordinate daily and weekly vehicle movements in coordination with the Senior Operations Manager
and team leaders.
• Collect, review, and file vehicle log sheets.
• Monitor fuel consumption and vehicle usage.
• Support timesheets, overtime, and payroll processes for drivers.
• Ensure regular vehicle inspections and compliance with standards.
Office Administration and Facility Management
• Ensure offices, guesthouses (GHs), and stores are functional, safe, and well-maintained.
• Coordinate maintenance and repair works as needed.
• Supervise cleaners and maintenance staff.
• Monitor and restock office, kitchen, and cleaning supplies.
• Support administration of utilities and service contracts.
• Follow up on leases and agreements for offices, guesthouses, and storage facilities.
Asset and Inventory Management
• Manage asset handover to new staff and ensure proper documentation.
• Maintain accurate asset records and tagging.
• Support annual asset inventories and spot checks.
• Coordinate asset tracking with procurement and logistics teams.
• Ensure proper storage, movement, and disposal of assets.
Security and Incident Reporting
• Ensure compliance with security procedures and policies.
• Immediately report any incidents, losses, damages, or security concerns to the line manager.
• Support the team in maintaining a safe and secure working environment.
Organizational Learning
As part of our commitment to organizational learning and in support of our understanding that learning
organizations are more effective, efficient and relevant to the communities they serve, we expect all
team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as
themselves.
Other Duties
• Conduct him/herself professionally and personally in a manner that brings credit to
Mercy Corps and does not jeopardize its humanitarian mission.
• Perform other duties as assigned.
Supervisory Responsibility
Cleaners, Maintenance staff, Drivers (as applicable)
Accountability
Reports Directly To: MCO Senior Operations Manager
• Works Directly With: Procurement Coordinator, Operations Team, IT Team, Finance
Department, Program Staff, Vendors and service providers
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our
program participants, community partners, other stakeholders, and to international standards guiding
international relief and development work. We are committed to actively engaging communities as
equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
• University degree in Business Administration, Logistics, or a related field.
• Minimum 2–3 years of relevant experience in logistics, procurement, or office administration.
• Proven knowledge of procurement and fleet policies; experience in managing suppliers and
vendors.
• Strong organizational, communication, and problem-solving skills.
• Strong organizational skills.
• Ability to interact effectively with international and national personnel.
• Good oral and written English skills.
• Good computer skills on MS Office programs, especially in MS Excel.
• A demonstrated ability to multi-task and process information into action as to not delay
program activities.
• A clear understanding of procurement ethics and donor compliance is essential
Success Factors
• Conscientious with an excellent sense of judgment
• Ability to work simultaneously on multiple tasks
• Willingness and ability to work effectively with a wide variety of people
• Excellent interpersonal skills
• Ability to work as part of a team and coordinate with project personnel
• Good spoken and written English
• Computer literate and strong organizational skills.
Living Conditions / Environmental Conditions
This job description covers three positions, each based in a different geographical area, including
Mercy Corps offices in Damascus, the Northwest, and the Northeast regions of Syria. Each position
requires up to 30% travel to support country programs, which may include travel to insecure
locations where freedom of movement is limited and amenities may be restricted.
Housing for these roles will be either shared accommodation or hotels, depending on availability in
each area. Staff will have access to adequate medical services, and the overall living conditions will
meet acceptable operational standards.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the
communities we serve, we empower all team members to dedicate 5% of their time to learning activities
that further their personal and/or professional growth and development
Team Engagement and Effectiveness
Achieving our mission starts with how we build our team and collaborate. By bringing together
individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to
solve complex challenges and drive innovation. We foster a culture of trust and respect, where every
team member is valued for their contributions, empowered to reach their full potential, and motivated to
do their best work.
We recognize that building a strong and effective team is an ongoing process, and we remain
committed to learning, improving, and growing together.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities
to all employees and qualified applicants for employment without regard to race, color, sex, sexual
orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other
characteristics protected under applicable law.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work,
whether team members, community members, program participants or others, are treated with respect
and dignity. We are committed to the core principles regarding prevention of sexual exploitation and
abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency
Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or
harassment by or of our team members. As part of our commitment to a safe and inclusive work
environment, team members are expected to conduct themselves in a professional manner, respect
local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all
times. Team members are required to complete mandatory Code of Conduct elearning courses upon
hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment
process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).
الصون و الاخلاق
ميرسي كور تلتزم بضمان المعاملة الالئقة واحترام جميع األفراد اللذين نتواصل معهم من خالل عملنا, سواء كانوا أعضاء
الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع االستغالل
وقد وقعنا ،(IASC (واإلساءة الجنسية التي وضعها األمين العام لألمم المتحدة واللجنة الدائمة للتنسيق بين الوكاالت اإلنسانية
حالة السلوك الغير الالئق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم نظام اإلفصاح المتبادل بين الجهات الفاعلة في على
ينتهك في السابق سياسة السلوك الجنسي، واالستغالل واإلساءة جنسية، صون األطفال، أو االتجار بالبشر ألي جهة عمل.
ميرسي كور لن تتسامح مع إساءة معاملة األطفال أو االستغالل الجنسي أو اإلساءة أو التحرش من قبل أو بسبب أعضاء
فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم
في جميع األوقات. كما بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور القوانين والعادات المحلية. وااللتزام
.يتطلب من جميع أعضاء الفريق إكمال دورات التعليم اإللكتروني اإللزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي
كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت ألي نوع من أنواع السلوك الجنسي الغير الئق خالل عملية التوظيف،
.(org.mercycorps@integrityhotline (يرجى اإلبالغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور
RECRUITMENT SCAMS & FRAUD WARNING
Mercy Corps has become aware of scams involving false job offers. Please be advised:
Recruiters will never ask for a fee during any stage of the recruitment process.
All active jobs are advertised directly on Akhtaboot.
Official Mercy Corps emails will always arrive from a @mercycorps.org email address.
Please report any suspicious communications to ((integrityhotline@mercycorps.org))