Operations Specialist
Purpose
The Operations Specialist II intake position will be responsible for processing, setting up, ordering title, and sending FDCPA letters on foreclosure, eviction, national foreclosure, and other default related referrals. These tasks must be performed with extremely high accuracy and within the client specified SLAs.
Specific Duties, Activities and Responsibilities
On-board client referrals
Prepare all foreclosure FDCPA Letters
Data entry and data interpretation
Retrieve, upload, and review mortgage documents
Understanding judicial and non-judicial foreclosure setup requirements
Review payment history of loan from servicer
Order Title Searches and monitor for receipt
Review and prepare Demand/Breach letters
Communicate with clients via email and clients systems
Assist with other duties and special projects as needed.
Job Requirements
Bachelor’s Degree Required – any field
Default/Foreclosure/Title knowledge preferred
BKFS, Tempo and, Equator experience highly preferred
Proficiency with Excel and other Microsoft Office products
Ability to manage and prioritize large caseload
Ability to type at least 60 WPM
General Competency Factors
Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
Must possess strong written and verbal communications skills.
Must provide excellent customer service to internal and external customers
Identifies and solves issues in a timely manner.
Must be a team player and willing to help others in their department whenever necessary.
Must be extremely organized and be able to multi-task.
Conscientious with respect to work completion, deadlines, time management and attendance.
Takes initiative in face of obstacles and identifies what needs to be done and takes action.
Demonstrates commitment to Firm’s vision, mission, and core values.
Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
Develops professional relationships and builds rapport with others.
Overall good work ethic and willingness to adapt to change.