Operations Supervisor
Posted Updated
Description
Job Scope:
Manage, oversee, organize and coordinate the day-to-day activities and objectives of the contact center;
lead and supervise the employees.
Main Responsibilities:
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Requirements
Qualifications & Skills:
- Leadership skills.
- Time management skills
- Handle problems quickly and
efficiently.
- Depth knowledge in contact center
KPI.
- Microsoft office (Microsoft Word,
excel, Outlook and PowerPoint).
- Team spirit, an outspoken team
player.
- A high sense of responsibility
and a keen eye for details.
- Excellent influencing skills.
- Ability to work under pressure.
- Patience.
- Strong verbal and written
communication skills in both Arabic and English Language.
Minimum Requirements:
- Bachelor's degree in Marketing or any majors
related to such position.
- Customer Relation Management or any
other training will be a strong plus.
- 5+ Years of experience.