Operations Support Engineer | Application, Cloud & DevOps
Posted Updated
Summary
Operations Support Engineer at Astek in Singapore: monitor and support production and non-production cloud environments, handle L1–L3 incidents with root cause analysis, and automate operations using AWS, monitoring/ITSM tooling, and IaC like Terraform and Ansible, while also supporting AI workloads such as RAG and data pipelines.
What You'll Do
Monitor production & nonproduction environments to ensure optimal performance Provide L1–L3 support, including codelevel troubleshooting Manage incidents, perform root cause analysis & drive preventive actions Implement fullstack monitoring (APM + cloudnative tools) Support cloud operations (AWS preferred) including IAM, environment setup & optimisation Automate operational workflows using scripting/IaC tools (Terraform, Ansible, etc.) Support AIrelated workloads (RAG, workflow automation, data pipelines) Maintain SOPs, auditready documentation & operational dashboards Collaborate with crossfunctional teams to deliver highuptime, highquality service What You Bring
Experience in application operations, DevOps or cloudbased support roles Handson with AWS, monitoring tools, ITSM platforms & automation/scripting Strong problemsolving skills & ability to troubleshoot across the stack Clear communicator who can translate technical issues for nontechnical stakeholders Familiarity with AI workflows (RAG, tool calling, data lakes) is a strong plus Cloud certifications (AWS/Azure/GCP) preferred
Monitor production & nonproduction environments to ensure optimal performance Provide L1–L3 support, including codelevel troubleshooting Manage incidents, perform root cause analysis & drive preventive actions Implement fullstack monitoring (APM + cloudnative tools) Support cloud operations (AWS preferred) including IAM, environment setup & optimisation Automate operational workflows using scripting/IaC tools (Terraform, Ansible, etc.) Support AIrelated workloads (RAG, workflow automation, data pipelines) Maintain SOPs, auditready documentation & operational dashboards Collaborate with crossfunctional teams to deliver highuptime, highquality service What You Bring
Experience in application operations, DevOps or cloudbased support roles Handson with AWS, monitoring tools, ITSM platforms & automation/scripting Strong problemsolving skills & ability to troubleshoot across the stack Clear communicator who can translate technical issues for nontechnical stakeholders Familiarity with AI workflows (RAG, tool calling, data lakes) is a strong plus Cloud certifications (AWS/Azure/GCP) preferred