Operations Support Lead

What we do

Wescom Solutions provides systems engineering, construction management, and operations support services to the rail and transit industry. Our mission is to help transit authorities enhance system capabilities, deliver capital programs, and improve operational efficiency—safely and effectively.

Why Wescom Solutions

At Wescom Solutions, we’re not just offering a job, we’re offering the opportunity to work on meaningful, complex programs that shape how communities move and connect. Here’s what sets us apart:

• ·Make a Real Impact: Your work directly contributes to critical infrastructure programs. You’ll have the opportunity to influence outcomes, solve real challenges, and see the results of your work in the field.
• Flexibility and Agility: We operate in a collaborative, solutions-focused environment that values adaptability and responsiveness. Our teams are empowered to make decisions and drive progress.
• Learning and Growth Opportunities: We provide opportunities to expand your skills, take on new responsibilities, and grow professionally through exposure to complex, multi-disciplinary programs.
• Direct Communication Channels: We foster an environment where ideas are shared openly and collaboration is essential. You’ll work alongside experienced professionals across engineering, construction, and operations disciplines.

Join us and help deliver solutions that keep transit systems moving safely and efficiently.

Position Summary

Wescom Solutions is seeking an Operation Support professional for support on major rail construction projects. Work will include supporting the Maintenance of Way (MOW), MOW Engineering, Rail Operations, and Systems Engineering groups. The individual will assist on technical, systems-related installations, and provide support to the contractor to continue installation work in the field.

Essential Duties and Responsibilities

• Support field roles of Rail Operations and MOW as needed/directed
• Attend designated Project/Contractor project meetings as required
• Receive required Rail Safety, Wayside Worker Protection, Radio, Discipline Specific MOW, and Contractor’s required safety training
• Review and be knowledgeable on the Scope of Work for the projects
• Provide updates to key authority stakeholders and other departments on progress and issues as requested
• Create schedules and other tracking tools/documents to ensure timely responses and timely support when required/requested from the Operations team
• Request meetings with project team, contractors and other departments as necessary to address and resolve issues
• Attend testing and vehicle movements through construction work zones
• Act as EIC/WIC when requested/required by the Operations team
• Assist technical staff, project managers, and contractors with risk identification and assessment, offering input, analysis, escalation, or resolution with construction, mitigation, and improvement activities for more intricate and involved construction or engineering problems
• Exercise responsible and ethical decision-making