Operator-Call Center
Posted Updated
Description
Job Summary
Handles phone calls in a prompt and courteous manner. Assists staff, patients, providers, and general public in providing information, directions, and routes calls to appropriate departments. Performs other duties as assigned. |
Required Population Served
Job Responsibilities
Job Responsibilities
| • | Serve as the central call center for all NEA Baptist clinics by answering, transferring and taking messages for incoming and internal calls. | |
| • | Assist patients, visitors and callers by providing directions as needed. Looks up information and numbers. | |
| • | Sort letters and type envelopes. Run lists for reminder cards. | |
| • | Maintains sign-in book and visitor badges. | |
| • | Assist patients with finding the appropriate provider and location that best suits their needs. | |
| • | Page overhead codes/incidences and alerts ambulance statuses. | |
| • | Contacts departments and maintains call schedules and provider schedules. | |
| • | Maintains updated call lists. | |
| • | Performs other duties as assigned. |
Specifications
Experience
| Description | Minimum Required | Preferred/Desired | |
|---|---|---|---|
6 - 12 months preferred relevant experience in a clinic, medical office, or hospital setting with understanding of basic medical terminology. |
Education
| Description | Minimum Required | Preferred/Desired | |
|---|---|---|---|
HS Diploma or GED equivalent |
Training
| Description | Minimum Required | Preferred/Desired |
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Special Skills
| Description | Minimum Required | Preferred/Desired |
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Licensure
| Description | Minimum Required | Preferred/Desired |
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