Operator Engineer (Data Centre Operations0
Summary
Maintains and improves data-center operations by monitoring systems, resolving incidents, and automating processes to keep production stable and compliant.
Key Responsibilities:
- Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.
- Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.
- Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.
- Being accountable for resolving the incident with workaround or permanent solution.
- Participate in troubleshooting system and network connectivity problems before escalation.
- Monitoring production metrics and performance indicators to ensure targets are met.
- Ensuring compliance with safety and regulatory standards in production.
- Other ad-hoc duties as instructed.