OPS Technical Director
You will lead implementation managers, scale client activation frameworks, establish service standards and operational metrics, improve data quality, oversee resource planning across teams and time zones, and translate operational insights into process improvements.
Responsibilities
- Direct, coach, and mentor implementation managers
- Build and scale client activation frameworks
- Establish department-wide SLAs, KPIs, and operational metrics
- Drive data reliability and usability initiatives
- Analyze support and integration trends
- Advocate for system enhancements and preventative strategies
- Oversee resource allocation and capacity modeling
- Manage team structures across multiple pods and time zones
Requirements
- Bachelor's degree in a relevant field
- 8+ years of experience in technical onboarding, client integrations, or account management
- 2+ years managing people managers or leading multi-tiered teams
- Experience scaling implementation or customer-facing operations
- Experience establishing SLAs and KPIs
- Strategic thinking and operational data analysis
- Senior stakeholder management experience
- Experience managing geographically dispersed teams
- Experience with data architecture, API integrations, and enterprise software ecosystems
Benefits
- Comprehensive compensation
- Healthcare packages
- On-site doctor
- 24/7 paramedic service
- Life insurance
- Gym facilities
- Free transportation
- Parking
- Subsidized cafeteria
- Solidarity association