Oracle Service Delivery Manager
Summary
Manages day-to-day service delivery for an OCI cloud and Oracle database estate (51 VMs, 15 databases), covering SLA governance, incident/problem/change management, security compliance, DR planning, and vendor coordination.
Key Responsibilities
· Service delivery governance,SLA management, customer engagement, monthly reporting and continual serviceimprovement.
· Oversee OCI services includingVCN, Subnets, VNICs, Security Lists, Route Tables, Compute Instances, Storage,OCI Network Firewall, WAF, Email Delivery and IAM services.
· Manage server operations,operating system patching, troubleshooting, backup restoration andinfrastructure availability.
· Oversee Oracle DBCS, ATP, MySQLHeatWave and MSSQL database services including monitoring, patching, backup andrecovery testing.
· Lead Incident, Problem andChange Management processes and major incident resolution activities.
· Coordinate vulnerabilityremediation, security audits, privileged access reviews and complianceinitiatives.
· Manage disaster recoveryplanning, testing, documentation and service restoration activities.
· Participate in architecturereviews, technical governance and infrastructure optimization initiatives.
· Coordinate with applicationteams, vendors and third-party providers for maintenance, patching andupgrades.
Environment Scope
OCI Compute Virtual Machines: 51 (31Production, 15 UAT, 5 Development).
Database Estate: 15 Databases (12 DBCS and3 ATP).
Support coverage includes Academic, LMS,Administrative and ACAD12 systems with extensive batch processing workloads.
Required Qualifications
· Bachelor Degree in InformationTechnology, Computer Science or related discipline.
· 8–12 years of ITInfrastructure, Cloud Operations or Managed Services experience.
· Minimum 5 years of ServiceDelivery Management experience.
· Hands-on experience managingOCI and enterprise database environments.
· Strong stakeholder, vendor andcustomer management capabilities.
Technical Skills
Oracle Cloud Infrastructure, OracleDatabase, Autonomous Database, MySQL HeatWave, MSSQL, Linux, Windows Server,WebLogic, Oracle HTTP Server, IIS, Splunk, Tenable, Security Compliance, Backup& Recovery and Disaster Recovery Management.
Preferred Certifications
OCI Professional, ITIL Foundation/ManagingProfessional, Oracle DBA Certification, PMP/PRINCE2, CISSP or CISM.