Order Expediter Sales - Inside Sales
PURPOSE
The Order Expeditor is a proactive, problem-solving role that ensures timely and accurate customer order processing. This position reviews the end-to-end process from sales order management to invoicing, including pricing, purchasing and inventory, to ensure accuracy.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitor and expedite sales orders and order fulfillment, coordinate with teams to address roadblocks
Identify sales orders at risk for outbound delivery failure
Changes orders upfront (e.g., substitutions, backorders, POs) to get it through warehouse, transportation and invoicing
Work on the business process to proactively clear the pathway for customer orders
Understand the end-to-end process and help facilitate sales orders across functional teams
Monitor the following activities to stay informed of possible issues related to:
returns and billing blocks
special orders, back orders, and pricing blocks
purchase requisitions, purchase orders and inventory, and delivery.
exception reporting to coordinate with relevant teams
Complete daily checklist activities
Understand the Available-to-Promise (ATP), Back Order, and Material Replenishment Planning (MRP) processes and when to intervene
Other duties as assigned
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or General Education Degree (GED) and 5+ years of related experience; or an equivalent combination of education and experience.
COMPETENCIES
Excellent customer service skills
Excellent verbal and written communication skills
Excellent problem-solving skills and ability to work independently
Ability to compose effective and efficient reports and correspondence
Ability to organize, prioritize, and efficiently multitask
Proficient computer skills and with Microsoft Office Products, in particular Excel
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is in an office setting and generally sedentary, but position may involve walking or standing for brief periods of time.
May be required to occasionally lift, carry, push, pull or otherwise move objects up to 25 pounds.