Order Fulfillment Associate

Location: Knox Auto Parts - Knoxville

8721 Oak Ridge Hwy, Knoxville, TN 37931

Monday through Friday 9am - 6pm

Watch YouTube video for a full overview of the daily duties:

Position Overview

The Order Fulfillment Associate is essential to the success of the organization, ensuring accurate and efficient order fulfillment, timely shipping, and satisfactory customer service through retrieving parts from the warehouse, processing returns, and issuing credits.

Key Responsibilities and Essential Job Functions

1. Customer Relations – Internal and External

• Collaborating with other team members to ensure efficient workflow and teamwork
• High levels of customer satisfaction

2. Fulfillment

• Assist in receiving and processing incoming shipments.
• Maintain accurate inventory levels by performing cycle counts and restocking items.
• Accurately and efficiently fulfill customer orders while ensuring timely shipment and maintaining inventory accuracy by processing returns and issuing credits.
• Process and fulfill customer orders and retrieve parts from warehouses or other locations.
• Inspect and clean parts, package appropriately, and prepare for shipping.

3. Continuous Improvement

• Continuously improve order fulfillment processes and procedures to increase efficiency and customer satisfaction.

4. Safety

• Maintaining a clean and organized work environment to promote safety and efficiency.

5. Perform Other Duties as Assigned