OTR Service Technician

Position Overview

Responds to emergency service calls, 24 hours/day, 7 days/week, to perform tire repairs, replacements, and general service to tires and wheels at customer’s location, on the road, or at STTC. Responsible for delivering prompt, courteous and professional service to STTC internal and external customers. The person who takes this job should be willing to make customer satisfaction a number one priority, must be flexible and understand that job priorities will constantly change due to customer preference.

Essential Job Functions (include the following. Other duties may be assigned.)

• Provide OTR tire service on large equipment, primarily at customer locations (quarries, mines, ports and construction sites).
• Mounting, dismounting, balancing, replacing, repairing of truck tires at STTC, customer’s location or on the road using a service vehicle or in-service shop.
• Raise vehicle with hydraulic jack, use air tools and heavy hand-held tools. Repair truck tires using inspection equipment, drills, and rollers.
• Removing or replacing mounted tire assembly from vehicles.
• Ability to recognize repairable tires and properly perform repair.
• Keep service department clean and organized.
• Communicate all work performed via legible writing on tags, work orders and/or invoices.
• Perform Road Service as needed, usually evenings but not weekends.
• Perform all tasks in a safe and efficient manner. Use all provided safety equipment including seat belts, gloves, jack stands, wheel chocks, safety glasses, and cages. Communicates equipment needs. Report all tools or equipment that need repair or that are broken. Report all unsafe actions, problems or abnormal situations to Service Manager or Branch Manager.
• Perform daily maintenance to vehicle, tools and equipment. Clean and wash service vehicle at least once/week.
• Quote product and service prices to customer as needed.
• For night calls, call customer and/or dispatcher back upon completion of road call. Obtain PO’s.
• Complete service work orders with complete information such as required customer information, repairs, mounts, mileage, new tires, valves, tolls and hours of service before giving to Service Manager.
• Ensure that all products leave with proper paperwork. Report to Service Manager any attempts made by an employee who violates any safety rule or violates company policy/procedures.
• Ensure that VMR is complete and turned in to office once a week.
• Keep vehicle organized and stocked with necessary tools and supplies needed to provide routine tire services.
• Ensure customer’s safety by keeping them away from servicing area.
• As needed, perform miscellaneous job duties to ensure prompt services to our customers.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.