Outbound Sales & Customer Service
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Our client is a leading provider in the manufacturing and commercial supply industry, known for delivering high-quality water filtration products and innovative solutions. They focus on maintaining operational excellence, robust data integrity, and high standards of service across their expansive business network.
They are now seeking to hire an Outbound Sales and Customer Service to deliver exceptional customer experiences while driving sales growth and customer retention. This role serves as the primary contact point for managing customer enquiries, conducting proactive outbound sales calls, and accurately processing orders.
Job Responsibilities
Sales and Customer Experience
- Achieve individual and team sales targets through proactive selling and cross-selling activities
- Provide expert advice on the water filtration product range and guide customers toward appropriate solutions
- Deliver exceptional customer service across phone, email, and online channels
- Build strong customer relationships to maintain high levels of customer satisfaction and retention
Order Processing and Administration
- Process email and phone orders, subscriptions, returns, credits, and quote requests with complete accuracy
- Check delivery schedules and ensure orders are processed for correct delivery dates
- Monitor order progress, manage backorders, and proactively communicate updates to customers
- Prepare and maintain accurate sales and customer service reports
Enquiry and Case Management
- Respond promptly and professionally to customer enquiries, concerns, and complaints to ensure first pass resolution
- Follow up on customer enquiries, outstanding orders, and service cases to ensure full completion
- Handle customer complaints and escalations professionally by identifying root causes and implementing solutions
- Provide advice on after-sales service requests and escalate cases accurately through system workflows
CRM Operations and Team Collaboration
- Maintain accurate, complete, and up-to-date customer records in the CRM platform
- Record all interactions, enquiries, sales activities, and opportunities in a timely manner
- Track customer follow-up activities including call-backs, tasks, and service cases
- Collaborate with internal operations, logistics, and finance teams to resolve customer issues
Requirements
- Proven experience in customer service and proactive outbound sales
- Strong communication and interpersonal skills with high proficiency in written and spoken English
- Excellent problem-solving, negotiation, and conflict resolution capabilities
- High attention to detail and accuracy in data entry and order processing
- Demonstrated ability to multitask, manage competing priorities, and thrive in a fast-paced environment
- Proficiency in Microsoft Office applications and CRM software
Nice-to-Have Skills
- Direct experience using Zoho CRM and Zoho Books
- Prior background in the water filtration, manufacturing, or commercial supply sectors
- Experience managing backorders and coordinating with supply chain or logistics teams
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- 13-month pay
- With Government mandated benefits
Skills
As published by workable · 28 questions · 3 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Summary, Resume, Cover letter
Short answers (6)
- If you are shortlisted, we would like to contact you on Google Chat or MS Teams. Please provide your email ID ("MS Teams - sample@email.com")
- Please provide a link to your LinkedIn profile account.
- Please upload a 1-2 minute VIDEO recording summarising your work experiences. You can use any platform you prefer. Once recorded, upload your video to your preferred drive and share the link here. Ensure the link is accessible to anyone with the link. Record in your working area, ensure a quiet environment and maintain a professional appearance. Note that this is MANDATORY, and we cannot proceed with your application without it.
- Do you currently have any full-time, part-time, or side commitments? If yes, how much notice do you need to render, and how soon would you be able to start and fully commit to this role?
- Will you require maternity/paternity leave within the next 12 months? If not, then do you have any prior planned leaves? Please specify.
- What is your current internet service provider, and what alternative or back-up internet connection do you have in place?
Pick from a list (16)
- We’re seeking someone who can dedicate themselves fully to the role. Please apply only if you are not currently employed in another full-time position or can transition out of it before starting. Can you confirm that you’ll be available to start this role without any conflicting commitments, including part-time, full-time, or freelance work?
- Please note that as a requirement, we will implement a Time Tracker system. Its purpose is to ensure transparency for our clients, indicating our active involvement in our tasks, and to maintain an accurate record of daily working hours. Could you please confirm your willingness to use this system?
- If you are hired by us, you will be engaged under a Philippines Employment Model contract, which means your government-mandated benefits will be fully covered and seamlessly managed on your behalf. Would you be comfortable with this arrangement?
- Do you have experience in an outbound sales and customer service role?
- Do you have experience working in the manufacturing or commercial supply industry?
- Do you have experience conducting outbound sales calls and cross-selling products?
- Do you have experience processing customer orders, credits, and returns into CRM systems?
- Do you have experience handling customer complaints and resolving enquiries promptly?
- Do you have experience coordinating with logistics and finance teams to resolve customer issues?
- Do you have experience using CRM software to track interactions and sales opportunities?
- Do you have experience using Zoho CRM or Zoho Books?
- Are you proficient in Microsoft Office (Word, Excel, Outlook, Teams)?
- How many monitor/s do you have available?
- I hereby authorise VirtualStaff365 to contact my previous employers, supervisors, and references for the purpose of verifying my employment history and qualifications. I consent to the collection and processing of my personal data in accordance with the Philippines’ Data Privacy Act of 2012 (Republic Act No. 10173).
- Please note that an active NBI clearance is required before we can process your application. Candidates without an active NBI clearance will not be considered until they obtain one. Do you understand and agree to this requirement?
- Do you currently have an active NBI clearance?
Written answers (3)
- In 100 words, please tell us about those experiences you had that is related to this role.
- Please provide two direct report reference contacts (Name and Mobile No./Email add)
- If Only Applicable: If you selected "HIT", please briefly state the reason for the HIT (if known), and how many working days you were advised it would take to process. Write N/A if not applicable.
Attachments (3)
- Please attach a screenshot of your PC/Laptop specs.
- Please upload a screenshot of your internet speed test result using this link: https://fiber.google.com/speedtest/. STEPS: (1) Use Google Chrome browser (2) go to https://fiber.google.com/speedtest/ (3) Change the server to any Melbourne/Sydney provider (4) run the speed test (5) take a screenshot.
- Please upload a digital copy of your valid NBI Clearance. We also accept a screenshot of your NBI appointment or a valid Police Clearance as an alternative.