Outbound Shipping Specialist

Founded in 2008 DMA Industries, LLC (DMA) has quickly grown to become a trusted supplier to the North American Automotive Parts Aftermarket. DMA has a dynamic, performance-driven work culture that embodies the entrepreneurial spirit, teamwork, collaboration, and an unwavering standard of ethics.

Position Overview:

The Outbound Shipping Specialist is responsible for coordinating the final processing, staging, and shipment of outbound orders from the distribution center (DC). This role ensures timely and accurate deliveries in accordance with customer expectations, company procedures, and safety standards. The Specialist collaborates closely with internal departments, logistics providers, and customer service teams to execute daily shipping operations, monitor performance metrics, and maintain documentation and records. Additionally, the role provides operational guidance to Quality Control and Material Handling team members assigned to outbound shipping lanes.

This position requires strong organizational skills, working knowledge of shipping and ERP systems, attention to detail, and proactive communication with cross-functional teams. The Outbound Shipping Specialist plays a critical role in ensuring that customer orders are processed accurately, loaded safely, and shipped on schedule.

Key Responsibilities:

1. Shipping Coordination & Execution

• Manage outbound shipments for Truckload (TL) and Less-Than-Truckload (LTL) orders, ensuring accuracy and timeliness.
• Assign shipping lanes and dock locations for outbound orders based on customer SOPs and daily workload.
• Schedule outbound freight pickups directly with carriers or through customer logistics teams.
• Ensure compliance with shipping guidelines including correct packaging, pallet configuration, labeling, and loading.'

2. Documentation & System Management

• Prepare Bills of Lading (BOLs), assign PRO numbers, and enter shipment details into Sage ERP and other warehouse systems.
• Maintain accurate records of shipments, delivery confirmations, and documentation filing in accordance with SOPs.
• Handle inbound paperwork and distribute necessary communications regarding receipts to internal departments.

3. Team Supervision & Workflow Oversight

• Oversee day-to-day work of Quality Control and Material Handling personnel assigned to the outbound shipping area.
• Assist with labor planning and staffing adjustments based on shipping volume and master shipping schedules.
• Monitor compliance with standard operating procedures (SOPs), safety protocols, and quality standards.

4. Communication & Customer Coordination

• Communicate with internal teams (Customer Service, Inventory, Receiving, and Operations) to ensure alignment on outbound schedules.
• Notify Strategic Account Service Specialists of shipment departures to support customer communication requirements.
• Proactively provide shipment status updates, tracking information, and resolution of delays or exceptions.

5. Safety & Compliance

• Promote and enforce compliance with all safety policies, including proper PPE use, material handling procedures, and dock safety.
• Ensure outbound shipping processes align with OSHA and company safety regulations.

6. Performance Monitoring & Reporting

• Track shipping KPIs and provide daily/weekly/monthly reports on outbound performance and order accuracy.
• Participate in continuous improvement efforts by identifying workflow bottlenecks and recommending solutions.

7. Additional Duties

• Maintain a clean and organized shipping area.
• Perform other related duties as assigned.

Reporting Structure:

• Reports directly to the Outbound Supervisor
• This position does not have any direct reports but may provide guidance and/or direction to the Material Handlers (Forklift Operators) that work with the Receiving Department.