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Outbound Team Lead

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Job Summary

KDCI Outsourcing is seeking an Outbound Team Lead to manage and scale a high-performing outbound sales team focused on the US market. This role is responsible for overseeing SDRs and Lead Harvesters, driving outbound performance, ensuring outreach quality, and achieving team KPIs. The ideal candidate has strong B2B outbound sales experience, leadership capabilities, and hands-on expertise in outbound prospecting, sales engagement tools, and performance management.

Key Responsibilities

Team Leadership & Performance Management

  • Lead, mentor, and manage a team of SDRs and Lead Harvesters.

  • Conduct daily stand-ups, weekly performance reviews, and monthly evaluations.

  • Monitor team productivity, identify coaching opportunities, and drive continuous improvement.

  • Foster accountability and maintain a high-performance outbound sales culture.

Outreach Quality & Coaching

  • Review and approve outbound email sequences and messaging before launch.

  • Monitor campaign performance and identify opportunities for optimization.

  • Provide coaching and feedback to improve outreach effectiveness and response rates.

  • Refine messaging strategies based on campaign results and market feedback.

Outbound Sales Execution

  • Execute outbound email and LinkedIn prospecting campaigns as needed.

  • Personally contribute to outbound efforts and meeting generation when required.

  • Maintain expertise in outbound sales methodologies and best practices.

KPI Management & Reporting

  • Own and report on key outbound metrics, including:

    • Contacts sequenced

    • Open rates

    • Reply rates

    • Meetings booked

    • Cost per meeting

  • Analyze campaign performance and provide actionable recommendations.

  • Prepare and present performance reports to leadership.

Sales Tools & Process Management

  • Manage and optimize outbound sales tools such as Apollo, Clay, Instantly, HubSpot, and LinkedIn Sales Navigator.

  • Monitor deliverability, inbox health, domain reputation, and outbound infrastructure.

  • Ensure CRM accuracy and adherence to sales processes.

Process Improvement & Documentation

  • Enforce outbound sales processes and best practices.

  • Document workflows, learnings, and process improvements.

  • Identify opportunities to improve efficiency and campaign performance.

Recruitment & Team Growth

  • Support hiring activities, including candidate screening and interviews.

  • Evaluate assessments and provide hiring recommendations.

  • Assist with onboarding and development of new team members.

Job Requirements

  • At least 3 years of experience in B2B outbound sales, lead generation, cold outreach, or business development.

  • At least 1 year of experience managing, mentoring, or coaching SDRs, outbound representatives, or sales teams.

  • Proven experience selling to or generating opportunities with US-based companies.

  • Hands-on experience with outbound prospecting platforms such as Apollo.io, Clay, Lusha, Instantly, Lemlist, or similar tools.

  • Experience using HubSpot CRM or equivalent CRM platforms.

  • Strong understanding of outbound sales metrics, campaign optimization, and performance analysis.

  • Excellent written English communication skills with the ability to create, review, and improve outbound messaging.

  • Strong analytical and problem-solving skills.

  • Ability to manage multiple priorities in a fast-paced environment.

  • Willingness to work a 2:00 PM – 11:00 PM PH Time schedule.

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What this application asks

recruitee

Full name, Email, CV, Cover letter, Phone

  • At KDCI Outsourcing, we are committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (RA 10173). By applying through our website, you agree to the collection and processing of your personal information—including your name, contact details, resume, and other relevant data—for the purpose of evaluating your application, managing recruitment records, and facilitating our hiring process. Your information may be shared with internal hiring teams, third-party recruitment service providers, or regulatory authorities if required by law. We will retain your application data for up to twelve (12) months for consideration for future opportunities unless you request its earlier deletion. You have the right to access your personal data, correct any inaccuracies, or request deletion of your information. To exercise these rights or inquire about our privacy practices, you may contact our Data Protection Officer at dpo@kdci.co or 09569274585. By submitting your application, you acknowledge and consent to the collection, processing, sharing, and retention of your data as described above. yes / no
  • Current Location choose one
  • What is your highest educational attainment? choose one
  • What work setup(s) are you open to? (You may select all that apply) choose any
  • What was your most recent monthly salary?
  • What is your expected monthly salary?
  • Previous or Current Company
  • Most Recent Position
  • Do you have experience working in an outsourcing company? yes / no
  • When are you available for an initial interview? Please let us know your preferred date.
  • When can you start if selected? choose one
  • Are you currently employed? yes / no
  • How many years of B2B outbound sales experience do you have? choose one
  • Do you have experience managing, mentoring, or coaching SDRs or outbound sales representatives? yes / no
  • Have you sold to or generated opportunities with US-based companies? yes / no
  • Which outbound sales tools have you used professionally? (Select all that apply) choose any

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