Outdoor Guest Services Supervisor (Transportation Specialist)

Outdoor Guest Services Supervisor (Transportation Specialist)

General Purpose:
The Outdoor Guest Services Supervisor, Transportation Specialist is responsible for the daily
supervision, coordination, and safe operation of Purgatory Resort’s transportation services and
outdoor guest operations. This position combines administrative, supervisory, and hands-on
transportation responsibilities to ensure seamless guest and employee movement throughout
the resort and surrounding areas.
The Supervisor oversees a year-round fleet of vehicles, leads and trains staff, coordinates
guest and homeowner transportation, and ensures compliance with all PUC, DOT, FTA, and
FMCSA regulations. This position also supports outdoor guest service operations, including
events, grounds, parking, and ticket scanning.

Essential Duties and Responsibilities:

Operations & Scheduling
● Assign, schedule, and dispatch transportation for guests, employees, and homeowners
using LimoAnywhere and other scheduling tools.
● Coordinate and communicate shuttle routes, event transportation, and special
reservations.

● Overseer vehicle maintenance schedules and coordinate repairs or service needs.
● Maintain a clean, safe, and reliable vehicle fleet; ensure vehicles are fueled, washed, and
inspected regularly.
● Provide accounting and billing support for transportation services including guest billing,
mileage tax, and airport fees.

Supervision & Leadership
● Supervise, and support all transportation and outdoor guest services staff.
● Conduct performance evaluations and address performance issues promptly.
● Train new employees on driving procedures, guest interaction, and departmental policies.
● Promote a culture of professionalism, safety, and guest satisfaction.
● Facilitate CDL driver training and licensing programs; oversee driver schedules and
vehicle maintenance logs to ensure a safe, fully staffed transportation department.

Compliance & Safety
● Maintain compliance with DOT, FMCSA, FTA, and PUC licensing, reporting, and
documentation requirements.
● Track and manage driver qualification files including CDL renewals, medical certificates,
and driving records.
● Maintain and document a comprehensive departmental safety program, ensuring all
required meetings and inspections are completed and logged.
● Conduct driver road tests and maintain required documentation for new hires.

Guest & Administrative Support
● Provide professional, courteous service to guests and homeowners.
● Respond to guest inquiries, transportation requests, and complaints with accuracy and
professionalism.
● Coordinate with other resort departments to support special events, weddings, and
outdoor guest operations.
● Prepare reports, spreadsheets, and communications for management as needed.
● Ensure all department communications are timely and accurate.

Driving Duties
● Safely transport guests and employees in company vehicles as needed.
● Operate vehicles in compliance with all resort, state, and federal regulations.
● Ability to make quick, sound decisions in adverse weather or traffic conditions

Other Duties as Assigned