Outreach Services Manager

The Outreach Services Manager is a pivotal leadership role responsible for the strategic oversight and operational excellence of our community-facing programs. This position ensures that our mission is delivered consistently across three distinct service pillars, fostering a culture of compassion, efficiency, and growth.

The Diocese of Orlando four core values lay the foundation for the work performed by its employee.

1. Authenticity: Conviction that God has called us to reflect exteriorly our inner life of faith in our daily living

2. Respect: Affirming each person’s God-given dignity and uniqueness.

3. Courage: Inspired by this gift of the Holy Spirit, we proclaim and live the Word of God fearlessly and devotedly.

4. Commitment: Individually and collectively, we are steadfast to the team and its purpose.

Core Responsibilities

Leadership & Personnel Management

• Hire & provide direct supervision, mentorship, and performance evaluations for the three Program Coordinators.
• Foster a collaborative environment where staff and volunteers feel supported and aligned with the organization’s mission.
• Identify training needs and professional development opportunities for the outreach team.
• Lead staff and volunteers in a mission-driven approach, ensuring that all three operations serve as a witness to the organization’s values.
• Provide spiritual and emotional support to the three Program Coordinators, preventing "compassion fatigue" through intentional check-ins and mentorship.
• Facilitate a culture of prayer, hospitality, and radical welcome for all clients, donors, and patrons.

Operational Oversight

• Develop "wrap-around" service pathways so that a client entering any Outreach Service location is seamlessly connected to the Outreach Center, Food Pantry, and/or Thrift Store.
• Each of the three coordinators (Outreach, Food Pantry, & Thrift Store) need to understand the business model of each other’s program so they can synthesize a level of access to the community we serve.
• Our Mother’s Thrift Store: Oversee retail operations, ensuring inventory flow, revenue targets, and donor relations are optimized to support the organization’s funding. Ensure the retail environment remains a dignified space that serves as both a community resource and a bridge to our social services.
• Our Mother’s Food Pantry: Ensure compliance with health and safety regulations, manage supply chain partnerships, and oversee equitable distribution strategies. Move beyond "transactional" food distribution to a "transformational" model that identifies underlying needs and connects families to long-term resources.
• Our Mother’s Outreach Center: Supervise case management, emergency assistance, and referral services to ensure high-quality care for clients in crisis.

Strategic & Financial Planning

• Work closely with the Director of Operations & Accounting Team to develop and manage annual budgets for all three departments.
• Monitor Key Performance Indicators (KPIs) such as client impact, sales revenue, and volunteer retention.
• Identify opportunities for program expansion or process improvements to better serve the community.
• Create & administer programs to enable clients to become self-sustaining members of society.

Community & Stakeholder Engagement

• Represent the organization at community meetings, networking events, and with partner agencies.
• Collaborate with the Development team to provide data and stories for possible grant applications and fundraising campaigns.