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Overnight Program Guide - Future Opportunities

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Join Pacific Quest and make a difference!
Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island and is a leader in integrative, nature-based residential treatment for adolescents and young adults.

Why You’ll Love Working Here:
- Be part of a mission-driven team committed to fostering health, connection, and resilience
- Work in a collaborative, supportive environment where every role contributes to life-changing outcomes
- Enjoy competitive pay, great benefits

This is an evergreen posting to connect with candidates interested in Overnight Program Guide future openings.
The primary purpose of the Overnight Program Guide is to ensure resident safety. Overnight Program Guides are responsible for executing Pacific Quest’s mission of providing individualized, sustainable, personal development within a safe, structured, experiential and natural environment in a culture of unconditional support and personal responsibility. In addition, this is a flexible/dynamic position providing housekeeping, administrative and daytime/overnight program guide and administrative support. Assistance with resident transports may also be required.

Essential Duties and Responsibilities

  • Keep watch over residents at rest and during awake hours as assigned and directed by Resident Supervisors or Program Directors
  • Ensure all safety policies, protocols, and watches are adhered to
  • Maintain resident confidentiality
  • Ensure all work locations and common areas are clean and organized
  • Fulfills administrative duties as assigned (i.e. totes, paper shredding, oracles, etc.)
  • Accurate documentation of all incidents involving residents and guides
  • Maintain consistent communication with Supervisors regarding resident activities
  • Drive company vehicles in emergency situations / evacuations, and for transports
  • Must have flexibility and be available to report to work during various work shifts, and at alternate worksites
  • Provide de-escalation techniques, regulating techniques and enforce boundaries with residents
  • Facilitate Red Alerts when / if the need arises, and participate in alert and evac drills
  • Fill in as needed for logistical and program needs, which could include working in other capacities as needed and assigned
  • Participate in the review process at the 90-day and 1-year marks

    • Additional Duties Specific to Overnight Guide Role

  • Support programming and logistical needs as assigned. This may include: housekeeping duties; food preparation support; resident supervision and activities during waking hours
  • Immediately notify supervisor in the event of a crisis
  • Assisting late-night arriving residents with nighttime hygiene and pre-bedtime routines
  • Remain alert, awake, and quiet through the overnight hours while assessing resident safety fronting the bunks; 15 minute bed checks once clients are asleep
  • Mandated overtime may be required until relief staff is on site, or extra staffing is needed; this may be awake or asleep duties
  • Routinely scheduled security checks throughout facilities
  • Must attend monthly staff meetings and mandatory trainings
  • Additional duties as assigned

    • Required Skills/Qualifications

  • Experience working with at-risk populations (preferred)
  • Good written and verbal communication skills
  • Ability to work safely and alertly during work hours
  • Requires ability to be a team player, to form mutually respectful relationships with employees and to grow professionally in meeting the challenges of the position
  • Must provide and maintain current CPR/First Aid certification. CPR certifications must be from in-person training
  • Must maintain CPI-Nonviolent Crisis Intervention training (provided by Pacific Quest)
  • Most remain current on annual training requirements; participation in training during daytime hours as required
  • Ability to work independently and unsupervised
  • Ability to maintain an appropriate and safe work environment and work in a constant state of alertness
  • Valid driver’s license and clean driving record preferred
  • Must demonstrate alignment with Pacific Quest Core Values: (1) Professionalism, (2) Health, (3) Connection, and (4) Resilience
  • Able to lean into challenges and give 100% while at work
  • Minimum age of 21 years in order to meet the Company auto insurance requirements

    • Required Clearances

  • Must pass prehire and ongoing background checks and drug screen clearance
  • Pre-employment and ongoing physical and TB clearance required

    • Work Hours

  • 12-hour shifts, typically 6:50p-7a or 8a
  • Shifts can vary depending on role, shift, and operational needs

    • Physical Demands

  • With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking, may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and or moving up to 50 pounds. Team members may be on their feet for various amounts of time during the course of their 12 hour shift. Emergencies may require sprinting and energy intensive movements to ensure resident safety.
    • Pacific Quest is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Pacific Quest is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at hr@pacificquest.org.
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    What this application asks

    lever

    Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL

    • I have included a resume which includes all jobs in the past 5 years with begin and end dates (if applicable) yes / no · optional
    • How did you hear about Pacific Quest?
    • Our clients come from diverse backgrounds and world views, including but not limited to race, ethnicity, socio-economic status, sexual orientation, and gender expression. Can you recall a time that you worked with someone with different values? written answer
    • Describe your experience in working overnights? written answer
    • Are you able to perform the essential functions of this position with or without reasonable accommodation? choose one
    • Have you been affiliated with Pacific Quest in the past? choose one
    • References: Please provide at least 2 References with the following: Name, Professional Relationship, Email and Phone contact written answer
    • If offered a position, when are you available to start?
    • Are you legally authorized to work in the United States? choose one · optional
    • I certify that the information provided in this application is true and complete to the best of my knowledge. I understand that incomplete applications may not be considered. I further understand that any misrepresentation or omission may result in disqualification from consideration or, if discovered after hire, termination of employment. I authorize Pacific Quest to verify my employment history, education, and references, and to conduct other lawful background inquiries necessary to evaluate my qualifications for employment. I authorize all individuals, organizations, and institutions listed to provide relevant information for this purpose and release them, to the extent permitted by law, from liability arising from the good-faith provision of such information. I understand that any offer of employment is contingent upon successful completion of all pre-employment requirements, which may include a post-offer medical examination or inquiry, tuberculosis clearance as required for the position, and drug and/or alcohol testing, all conducted in accordance with applicable federal and Hawaii law. I understand that any medical examination or inquiry will be conducted only after a conditional offer of employment has been made and will be job-related and consistent with business necessity, as required by law. I further understand that drug and/or alcohol testing, if required, will be conducted in accordance with applicable law. I acknowledge that this application is not a contract of employment. If hired, I understand that my employment with Pacific Quest will be at-will, meaning that either I or the organization may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. yes / no · optional