Oversight & Relationship Manager, 1LOD Field Oversight

Oversight & Relationship Manager, 1LOD Field Oversight

If shortlisted, you'll be invited to spend the day with us at Mercedes-Benz UK for an Assessment Centre on Monday 2 November. As this is a key stage of the selection process, candidates must be available to attend on this date.

About Us

At Mercedes-Benz Cars, our passion lies not only in what we build and deliver, but in the people who bring it to life. We’re enthusiastic, forward-thinking and dedicated to shaping the future of mobility with sustainable solutions and outstanding customer experiences.

Together, we create an inclusive workplace where everyone feels they belong, can contribute and be their best self. Our culture is built on respect and equal opportunity. We celebrate the diversity of our teams, recognising that different perspectives and experiences strengthen who we are, what we do and how we do it.

How you'll play your part

This role offers the opportunity to make a meaningful impact by safeguarding customer outcomes through robust first-line oversight, constructive challenge and effective intervention across an allocated portfolio of retailers, partners or business areas. We're looking for someone who demonstrates strong judgement, personal accountability and the confidence to influence and challenge stakeholders professionally, with experience or knowledge of regulatory compliance, risk management, governance and customer outcome oversight within a regulated environment.

Working within a relationship-driven and fast-paced environment, you'll lead evidence-based oversight conversations, identify emerging risks, drive timely remediation activity and ensure appropriate escalation where foreseeable customer harm may arise. You'll work closely with field, sales, governance and control teams to maintain high conduct standards, support Consumer Duty requirements and ensure governance outputs are accurate, complete and regulator-ready.

This is a highly accountable First Line of Defence role, offering direct influence over customer outcomes, business standards and remediation activity while supporting compliance with FCA Individual Conduct Rules and the effective operation of the wider oversight framework.

In this role you'll help to\:

· Lead field oversight reviews, driving strong standards, accountability and customer outcomes.

· Build strong relationships with District Sales Managers, providing oversight, challenge and support.

· Deliver constructive challenge to strengthen controls, conduct and operational performance.

· Drive effective remediation, ensuring actions are delivered on time and to the required standard.

· Maintain oversight of conduct, controls and review quality across your allocated portfolio.

· Identify emerging risks, recurring issues and potential customer harm before they escalate.

What you'll bring

The requirements for this role are highlighted below. If your experience looks a little different and you believe you have transferable skills that would help you succeed in this role, we'd love to hear from you.

· Strong understanding of Consumer Duty, customer outcomes and customer harm risk.

· Experience in oversight, conduct risk, relationship management or first-line control environments.

· Confident influencing and challenging senior stakeholders to drive accountability and action.

· Strong judgement, with the ability to identify risks and determine when escalation is required.

· Excellent communication skills, able to articulate challenge, decisions and actions clearly.

· Skilled at managing multiple stakeholders, priorities and interventions with consistency and control.

· Resilient, proactive and confident in challenging where standards or outcomes fall short.

At Mercedes-Benz you are required to maintain ethical standards in accordance with our policies. You must also adhere to the company's compliance guidelines and policies including anti-bribery and all relevant competition law.

What's in it for you

Alongside a rewarding career, we offer a competitive range of benefits to support your wellbeing, lifestyle, development and future ambitions.

• Flexible and hybrid working – Hybrid working for office-based roles, helping you balance your time between home and the office and the option to request flexible working arrangements.
• Reward and benefits – Competitive salary, bonus scheme and a company-funded benefits bank that allows you to choose between a range of benefits to suit your lifestyle, including options such as private medical insurance, dental insurance, income protection, a health cash plan, annual leave purchase, medical screening, discounted gym membership and more.
• Time to recharge – 25 days annual leave, increasing with length of service.
• Mercedes-Benz perks – The opportunity to drive a Mercedes-Benz through one of our colleague car schemes.
• Planning for the future – A company pension to help build financial security for today and tomorrow.
• Wellbeing support – Access to 24/7 Employee Assistance Programme, Peppy, Mental Health First Aiders, Menopause Support and a Virtual GP Service.
• Development opportunities - Take charge of your growth with access to our Development Hub, offering learning tools, virtual and in-person training, leadership programmes, and resources to support your career development.

What's next?

Once you click apply, we'll take you through to the Mercedes-Benz Group careers portal – our parent company site. Here, you'll find a short application form to complete.

Need adjustments during the recruitment process?

We want every candidate to feel supported throughout our recruitment process. If there is anything we can do to help you participate fully and comfortably, please let us know. We're committed to creating an accessible experience and will work with you to provide any support or adjustments you may need.

Right to work

Due to UK legislation, we can only accept applications from candidates who have the right to work in the UK.

Managing your data

We care about your personal data. The UK General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as careers@mercedes-benz.com for further information.

If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group at the following address\: HPC W079 70546 Stuttgart , data.protection@mercedes-benz.com.