Packout Manager

About Us

We are a rapidly expanding, multi-state restoration company specializing in contents, inventory, packout, cleaning, and packback services following water, fire, and mold losses. Our contents division is growing fast, and we promote high accountability, operational excellence, and leadership development. For high-performing managers who demonstrate strong operational, financial, and cultural leadership, we offer a potential pathway to co-ownership of a branch or future expansion location.

Position Summary

The Packout Manager leads all contents operations for residential and commercial losses, ensuring accurate inventory, packing, cleaning, storage, and packback services. This role manages crews, ensures documentation quality, and drives strong customer and carrier satisfaction. Ideal for someone who is highly organized, operationally strong, and motivated by long-term growth, including the opportunity to pursue ownership or co-ownership within an expanding branch structure.

Key Responsibilities

• Oversee all packout operations, including on-site inventory, packing, transporting, cleaning, storage, and packback.
  
• Manage and train packout technicians; assign daily tasks and ensure high standards of performance and accountability.
  
• Perform detailed inventory using software such as JobNimbus, Encircle, ContentsTrack, or similar systems.
  
• Ensure accurate documentation, including photos, item notes, non-restorable lists, chain-of-custody, and customer signatures.
  
• Coordinate closely with mitigation, reconstruction, and warehouse teams to ensure smooth workflow and proper storage handling.
  
• Communicate proactively with customers, insurance adjusters, vendors, and internal departments.
  
• Oversee warehouse organization, cleaning processes, ozone treatments, and item tracking.
  
• Maintain company equipment, vehicles, storage areas, and ensure safety standards are followed.
  
• Review job budgets, profit margins, labor utilization, and performance KPIs.
  
• Contribute to process improvements, SOP development, and operational scaling.
  
• Ownership-track duty: Participate in strategic planning, operational forecasting, and branch growth initiatives as part of the ownership evaluation pathway