Part-Time Customer Relations Representative

Dealership:

L0499 Elder Ford of Tampa

Customer Relations Representative (Part-Time)
Elder Ford of Tampa

Are you a customer service professional who enjoys working with people in a fast-paced environment?

Elder Ford of Tampa is looking for a friendly, professional, and customer-focused Customer Relations Representative to serve as the first point of contact for our customers. While this role encompasses traditional receptionist responsibilities, it goes beyond the front desk by helping create an exceptional customer experience throughout the dealership.

As a Customer Relations Representative, you will be customer-facing, assist multiple guests at once, manage inbound communications, and support dealership leadership in delivering outstanding service. This position plays a key role in maintaining the dealership's reputation and ensuring every customer receives a positive experience.

What You'll Do

• Greet and assist customers entering the showroom in a friendly, professional, and welcoming manner.
• Answer, screen, and direct incoming phone calls promptly and accurately.
• Take and distribute messages to the appropriate team members.
• Page employees as requested by customers in person or over the phone.
• Assist customers, sales staff, and service personnel with general inquiries.
• Support customer-focused programs and initiatives that enhance the customer experience.
• Assist management with monitoring and maintaining customer satisfaction standards.
• Help ensure customer service processes and manufacturer-related customer satisfaction requirements are met.
• Assist the Office Manager and General Manager with administrative and clerical duties as needed.
• Maintain a clean, organized, and professional reception area and showroom.
• Utilize dealership systems and Microsoft Office applications to support daily operations.
• Perform other duties as assigned to support dealership operations.
• Work a flexible part-time schedule, including evenings, nights, weekends, and holidays as needed.

What You'll Bring

• Previous receptionist, customer service, administrative, or customer relations experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service mindset with a professional and positive attitude.
• Ability to multitask and remain organized in a fast-paced dealership environment.
• Strong attention to detail and sense of urgency.
• Basic to intermediate computer skills, including Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage time effectively and prioritize responsibilities.
• Team-oriented with the ability to work effectively with customers and dealership staff.
• Reliable attendance and flexibility to work nights and weekends.
• Valid driver's license and acceptable driving record preferred.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.