Part-Time Evening Membership Representative

POSITION SUMMARY:

The Membership Representative position supports the work of the Y, a leading nonprofit committed to strengthening the community through youth development, healthy living, and social responsibility.

ESSENTIAL FUNCTIONS:

• Welcomes and acknowledges each person entering and exiting the facility in a warm and friendly manner.

• Provides excellent customer service in person and over the phone, contributing to member retention.

• Conducts tours for potential members, answering any questions they may have, following up with a thank you phone call.

• Must be able to multi-task and stay up to date with all policies and procedures for membership and current programs.

• Builds relationships with members. Helps them feel connected within our YMCA community.

• Handles membership concerns and informs Membership Director of any unusual situations or unresolved issues.

• Participates in monthly staff meetings.

• Meets or exceeds tour/join ratio.

• Applies all YMCA policies dealing with member services.

• Adheres to the YMCA’s core values of caring, honesty, respect, and responsibility.

• Performs other duties as assigned.

LEADERSHIP COMPETENCIES:

Advancing Our Mission & Cause: Engaging Community, Volunteerism, Philanthropy, Change Leadership

Building Relationships: Collaboration, Communication & Influence, Inclusion

Leading Operations: Critical Thinking & Decision Making, Fiscal Management, Functional Expertise, Innovation, Program/Project Management

Developing & Inspiring People: Developing Self & Others, Emotional Maturity