Partner Success Lead

You will own and nurture relationships across the existing partner ecosystem, acting as a strategic advisor to keep partners active, compliant, and positioned to scale. You will manage and coach a team, grow referrals and renewals, lead account reviews, manage a complex partner portfolio and pipeline, and improve lifecycle processes with Product and Operations stakeholders.

Responsibilities

• Nurture existing partner relationships to drive mutual growth and optimise performance.
• Manage and coach a team to success.
• Lead and execute strategies to scale new customers from the existing partner ecosystem.
• Manage a large portfolio of accounts and lead high-level quarterly business reviews.
• Increase referrals from the existing partner base.
• Reactivate partners and improve partnership performance and deal cycle time.
• Execute deal renewals and growth initiatives from the owned pipeline.
• Provide onboarding support and execution assistance for strategic deals.
• Manage complex pipelines and provide actionable partnership-performance insights using CRM tools.
• Identify partner-lifecycle friction points and propose scalable solutions to Product and Operations teams.
• Lead cross-functional initiatives and optimise execution.

Requirements

• Minimum 8+ years of experience in a fast-paced SaaS, fintech, or high-growth business environment.
• Experience managing and coaching a team.
• Ability to manage a large account portfolio and lead high-level quarterly business reviews.
• Deep expertise in CRM systems and Partnership Management Platforms.
• Ability to plan and execute creative growth initiatives.
• Understanding of brand and regulatory integrity across a third-party network.
• Exceptional planning and organisational skills.
• Ability to identify inefficiencies, root causes, trade-offs, and practical solutions.
• Ability to operate effectively in ambiguity and lead cross-functional initiatives.

Benefits

• Flexible working arrangements.
• Remote work from home or anywhere in your home country through the Working Out of Office policy.
• Work from a different country for up to 90 days per year.
• Vitality Health Insurance.
• 24/7 Employee Assistance Programme.
• 25 days holiday with the ability to buy extra days.
• Cycle to Work scheme.
• Pension contribution.
• All-day snacks bar.
• Enhanced family-friendly leave.
• 24 hours of paid volunteering time off per year.
• Sabbatical leave.