Parts Administrator

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI is part of HomeServe USA, a Brookfield Infrastructure Group portfolio company, and is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.

Position Overview:

We are looking for a Parts Administrator to provide administrative and customer service support for our HVAC operations. This position is a great opportunity for someone who is organized, detail-oriented, comfortable communicating with customers, and enjoys keeping things moving behind the scenes.

The Parts Administrator will communicate with customers regarding parts and repair timelines, assist with scheduling, enter and track purchase orders, communicate with vendors, and maintain accurate records. HVAC or parts experience is a plus, but strong customer service, organization, and administrative skills are most important.

Responsibilities:

• Provide friendly and professional customer service by phone and email.
• Respond to customer questions and provide updates on parts and repair timelines.
• Schedule follow-up calls and repair appointments with customers.
• Enter, track, receive, and process purchase orders.
• Communicate with vendors regarding parts availability, pricing, and delivery timelines.
• Research parts and assist with warranty-related requests and credits.
• Follow up on backordered parts and communicate updates to customers and internal teams.
• Assist with quotes for repairs and services.
• Maintain accurate customer, parts, and purchasing records.
• Review reports and assist with basic data entry and administrative tasks.
• Assist with inventory counts and keeping parts and office areas organized.
• Work closely with technicians, customers, vendors, and other internal teams.
• Perform other administrative and office duties as assigned

Job Requirements:

• High School Diploma or equivalent required.
• Previous customer service, office, administrative, or data entry experience preferred.
• Comfortable using Microsoft Outlook, Word, and Excel.
• Strong communication and customer service skills.
• Organized and detail-oriented with the ability to manage multiple tasks.
• Comfortable learning new systems and processes.
• Ability to work independently while also being a team player.
• Strong follow-up skills and attention to detail.
• HVAC, parts, purchasing, or inventory experience is a plus but not required.
• Ability to work additional hours during busy heating and cooling seasons as needed

Hourly Range (Pennsylvania): $20-$24/hr. based off of experience

What We're Looking For

The ideal candidate doesn't need to be an HVAC expert. We're looking for someone who is reliable, organized, customer-focused, and eager to learn. If you enjoy helping people, staying organized, following up on details, and working in a fast-paced office environment, this could be a great entry-level opportunity.

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

HomeServe USA is an equal opportunity employer.

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