Parts Counter Representative

The Parts Counter Representative is responsible for providing exceptional customer service while supplying customers with timely and accurate information regarding accounts, products, rates, and services offered. This position serves as the front-line face of the company and is responsible for selling parts, attachments and accessories to internal and external customers over the counter, by phone, and via the internet.

• Provide excellent customer service to the service department, counter, phone and internet customers in a professional and timely manner.
• Recommend and promote the sale of additional related or needed parts and accessories to meet customer needs.
• Maintain current knowledge of all Core product lines and competitive products to effectively assist customers.
• Process all in-store orders in a timely and accurate manner; communicate with customers regarding pick-up or delivery status.
• Locate and obtain merchandise for customers, including in-stock, out-of-stock, and non-stocked items.
• Maintain inventory integrity by verifying receipting-in of shipments, placing parts in proper inventory locations, assisting with cycle counts, and following up on inventory discrepancies.
• Assist with preparing and maintaining a professional showroom image and merchandise displays.
• Utilize all computer systems used within the parts department (including current business system and manufacturer internet portals).
• Assist in keeping the parts department and warehouse clean, organized, and orderly at all times.
• Performs all other duties as assigned by the Regional Parts Manager.