Parts Counter Sales
Purpose: Responsible for selling, receiving, and delivery of parts and accessories. In addition, performs instore customer service, overall organizational promotion, and stocking duties.
Job Responsibilities/Duties
- Promotes and sells products and/or services to meet customer needs
- Handles customer needs for the entire transactional process – looking up parts, pulling parts, selling parts, loading out parts
- Responsible for the entire inventory process with Non-Deere parts – receipting the parts under the price specified from the vendor and then, marking-up price to ensure gross margin.
- Supplies Service Technicians with parts as required
- Assists with preparing and maintaining merchandise displays
- Verifies receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper inventory locations
- Follows up on shortages and expedites issues by reporting to the Warehouse Manager/Parts Manager – Does not act on the shortages
- Listens and records potential customer needs or sales/service leads
- Will assist in the auditing of customer orders in the customer bins – through making the > 14 day warning call
- Regularly stocks showroom – as needed
- Assist in keeping the parts department clean and orderly