Parts Counterperson

Essential Duties and Responsibilities:

Sells parts to all customers, over the counter, via email, through the shop or on the phone. Specifically the parts counterperson:

• Assist all customers both retail and shop in selecting required parts. Share the cost and availability of the parts.
• Inform customer of companion part requirements and specials, and ensure that the customer is exposed to the full product line.
• Participates in the coordination of orders being pulled and filled from the warehouse to their customer.
• Provides information to Parts Manager and Buyer on out-of-stock products.
  • Locates out-of-stock parts from outside source.
  • Follows up on back-ordered parts.
• Solicits assigned accounts by phone or email.
• Logs lost sales in Procede to track demand.
• Participates in all training programs made available in order to keep current on new products and product updates.

Maintains professional appearance.