Parts Lead, Dealership Operations
Summary
Oversee parts operations, facility management, and OEM compliance at a Carvana dealership, leading a team to improve customer satisfaction, profit growth, and operational standards.
About the team and position
The Parts Lead, Dealership Operations is responsible for the success of the dealership’s parts businesses, overall facilities management, and OEM standards. This leader oversees a team of advisors with a focus on driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership.
What you’ll be doing
Management – Parts
- Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management).
- Continuously improve customer experience, speed of service, and first-time fix rate.
People Leadership & Development
- Lead from the front by working side by side with the parts associates which includes opening, updating and closing orders.
- Deliver competency-based feedback and performance reviews to drive accountability and growth.
- Mentor parts associates to strengthen leadership capabilities, functional expertise and operational execution.
- Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership.
Continuous Improvement
- Identify and prioritize opportunities for process and performance improvement across fixed operations.
- Hold teams accountable for measurable results from continuous improvement efforts.
What you should have
- Minimum of 2 years of management experience either in automotive or a lean manufacturing environment
- A valid driver’s license + clean driving record
- Proven track record of leading and developing associates
- Proven ability to obtain project deliverables and company metrics
- An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold)
- Excellent oral and written communications skills
- Ability to work with and through teams to achieve results
- Strong analysis and decision-making ability
- Proficient computer skills
As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV
- Will you now or in the future require visa sponsorship? choose one
- Are you a current or previous Carvana or ADESA employee? choose one
- How did you hear about this job? If referred by a Carvana employee please list their full name.
- What is your desired salary?
- How many years of experience do you have in a Management or Leadership role? choose one
- How many years of experience do you have in the automotive industry, if any? choose one
- How many years of experience do you have in a production/manufacturing environment, if any? choose one