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POWER EQUIPMENT COMPANY

Discussion

Parts Sales Support Representative(PSSR)

Open 31d

PSSR Objective:

The PSSR position is responsible for the coverage, development and retention of a specific group of customers within a specifically assigned sales territory in order to maximize customer satisfaction and product confidence for the manufacturers offered through Power Equipment Co. This will primarily occur as a result of regular customer job site, shop or maintenance facility visits, promoting all applicable product support offerings in an effort to increase parts sales volume and general knowledge of Power Equipment Companies offerings for machine repair solutions.

PSSR Duties & Responsibilities:

  1. Develop & Maintain excellent customer relationships, i.e.: External, Internal.
    • Develop and maintain relationships with the proper Customer personnel.
    • Pass along leads to assigned PECO CSR should the need arise for additional support such as complete machine inspection, Service estimates, machine repair scheduling or PM agreements to ensure total customer satisfaction.
    • Take ownership of customer parts issues and follow-up through closure of issues.
    • Inspect, measure and track undercarriage wear for future planning.
    • Scheduling of preventative maintenance and repairs associated with Company supplied vehicle to ensure safe and proper operation. It is the responsibility of the PSR to maintain the cleanliness of the assigned vehicle.
  2. Customer Location Visits.
    • Visit Customer jobsite shop or maintenance facilities to observe and develop an awareness of the potential parts or service needs and record information into computer database (crmSeries)
    • Become familiar with Customer machines & applications.
    • Respond to all Customer request courteously and professionally in a timely and responsive manner.
  3. Utilize existing software programs (such as CRM) to create and maintain Customer and machine data.
  • Machine files are to reflect make, model, serial number, smu, etc.
  • Customer files are to reflect address, contact names, phones, etc.
  • Call files are to reflect date, contact name, subject discussed, opportunities, etc.
  • The frequency of Customer visits will be set in crmSeries by the PAR system under Parts Representative C - 4 calls per year or D - 2 calls per year. To be determined by Branch Parts Manager and Product Support Manager.

4. Market PECO Product Support Programs (PSPs), Service & Parts.

  • Present & promote PSPs endorsed by PECO which are conducive to enhancing its core products satisfaction and confidence.
  • Work in conjunction with branch CSRs in promoting PSPs.
  • Insure that all Customers within assigned territory are familiar with available PECO products and services.
  • Develop / Attend / participate in PSP events and promotions.
  • Special projects as assigned
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