Patient Administration Clerk
Summary
Casual role managing patient admissions, reception, and switchboard duties at a hospital in Bendigo, handling data entry, patient records, and visitor inquiries.
Your role at St John of God Bendigo Hospital
We are seeking a casual Patient Administration Services professional to support the efficient operation of the Patient Administration Services Department, including Reception, Switchboard, and Admissions/Discharges.
In this frontline role, you will provide an efficient, courteous, and customer‑focused information service to patients, visitors, and staff, contributing to a welcoming and professional hospital environment.
This is a casual role only, with shifts worked on a rotating roster across multiple roles within the Administration Department.
Shift times (rotating roster):
Varying weekdays shifts in 8-hour blocks rostered from 6:30am to 8:30pm
Weekends shifts rostered: 8:00am–2:30pm or 2:30pm–8:00pm
The Position
Ensure the collection of all required data and the accuracy of all information.
Ensure patient medical record is available on admission.
Activate patient pager system.
Accurately and efficiently, complete admissions on IBA.
Consider at all times the needs of the Patient and the current Privacy legislation.
Ensure all documentation is clearly understood and signed by the Patient including claim form documentation.
Make welcome & attend to all visitor enquires including directing people.
Ensure the reception area is well lit, an appropriate temperature and neat and tidy at all times.
Perform all usual Switchboard functions including answering, connecting patients to requested numbers, message taking, paging as per script.
Ensure Stationery supplies are adequate and order as required (twice weekly).
You will have proficient knowledge of the health industry and health funds - Preferably within a hospital setting and understanding of medical terminology.
To succeed, you will have sound interpersonal skills and the ability to communicate effectively with hospital colleagues, patients, families, medical staff and members of the public and applicants must be available over a range of shifts.
Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.
The Benefits:
Salary: $39.08 to $40.20 per hour (includes casual loading), plus 12% superannuation
Casual position available
As a casual employee, you can salary package a percentage of your earnings each pay period
A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
Dynamic multidisciplinary team
For enquiries contact Jules Castleton, Team Leader Patient Admissions, on (03) 5434 3273
If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.
At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.
Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.
Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.
All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.