Patient Experience Specialist I
Summary
Coordinates patient interactions and experience improvements at a healthcare facility, focusing on service quality, communication, and operational workflows to enhance patient satisfaction and operational efficiency.
Who We Are
At AVP•SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.
Our Mission
To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.
Why Join Us?
· Paid Training & Career Development
· Growth & Advancement Opportunities
· Supportive Team Environment
· Competitive Benefits Package
· Tuition Reimbursement Opportunities
· Employee Eyewear Discounts
· Referral Bonus Program
· Make a Meaningful Difference Every Day
About the Role
We are seeking a reliable and detail-oriented Patient Experience Specialist I to join our eye clinic. Responsibilities include welcoming clients, managing calls, and efficiently handling patient check-ins and check-outs. The ideal candidate possesses strong computer skills, typing proficiency, and a passion for creating positive patient experiences through empathy.
What You’ll Do
· Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously
· Register patients and verify patients’ records are up-to-date and accurate
· Verify personal and insurance information for services and procedures
· Schedule appointments and procedures
· Reschedule missed appointments and cancellations
· Process medical record requests
· Collect and process payments from patients
· Conduct daily reconciliation of cash reports and monies collected
· Complete other functions as requested by management