Patient & Marketing Outreach Support - Virtual Assistant.
This is a remote position.
About the Role
TheVirtual Marketing Assistantwill service as a key member and will serve as a direct point of contact for the patients—communicating through text, phone calls, and voicemails via our CRM platform. The primary focus will be to engage with patients in a friendly, professional, and brand-aligned manner to schedule appointments and support their health and wellness journey.
They foster a collaborative, patient-centered culture that values innovation, accountability, and teamwork. Their goal is to deliver exceptional service while creating meaningful connections with patients and the community.
Responsibilities
Patient Communication & Engagement
Communicate with patients via telephone, text, and email in a professional and positive manner.
Follow up with patients to encourage appointment scheduling and continued care.
Provide a high-energy, supportive presence to excite patients about starting their health journey.
Marketing & Outreach Support
Assist the marketing team in coordinating campaigns and outreach initiatives.
Support social media engagement by responding to inquiries or directing messages to the appropriate team members.
Help maintain a positive reputation through patient and community engagement.
Collaboration & Administration
Join team meetings to stay aligned with patient engagement and marketing goals.
Provide administrative support on projects and campaigns as needed.
Tools & Systems Used
EMR: Athelas Air
CRM: CIMA Growth Solutions
Social media platforms & scheduling tools
Basic design and communication tools
Requirements
- Proven experience in medical, fitness, or health & wellness industries.
- Prior experience in sales, patient engagement, or client-facing roles.
- Excellent written and verbal communication skills.
- Confident, empathetic, and enthusiastic personality with a patient-first mindset.
- Ability to match brand tone, energy, and voice in every interaction.
- Strong active listening and trust-building skills.
- Comfortable handling phone calls, texts, and voicemails professionally.
- Tech-savvy; able to work within a CRM platform and other digital tools.
- Highly organized, detail-oriented, and reliable.
- Ability to work US business hours.
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the globe.