Patient Service Associate [Basic + AWS + PB | Multiple Locations]

[Job ID: 1664956ZK]

Responsibilities:

• Register patients and ensure accurate entry of patient, financial, and guarantor information into the system.
• Conduct financial counselling on care, accommodation, billing, financing arrangements, and changes in admission status where required.
• Collect deposits and process billing, payment settlements, claims submissions, refunds, and bill adjustments in accordance with established procedures.
• Generate Letters of Guarantee for eligible patients under private medical insurance schemes.
• Manage patient wait times and provide timely updates to enhance service experience.
• Welcome patients and visitors, address enquiries, and direct them to the appropriate departments or personnel.
• Coordinate with clinics, wards, and operating theatres regarding patient movements, admission status, and surgery-related arrangements.
• Support patient admission, discharge, transfer, and ward conversion processes to ensure efficient patient flow.
• Maintain and update patient information and movement records within relevant hospital systems.
• Arrange discharge appointments and conduct appointment tracing to ensure continuity of care.
• Prepare daily ward statistics and verify accommodation-related records for accuracy.
• Coordinate porter services, medication collection, and patient refreshment arrangements.
• Prepare ward admission lists, E-Census reports, and related documentation for upcoming admissions.
• Extract and review patient information from electronic medical record systems to support operational and patient care requirements.
• Assign beds according to clinical and operational requirements.
• Review patient case records and relevant medical information to facilitate care coordination.
• Liaise with internal departments regarding medication requirements and patient appointments.
• Schedule clinic review appointments and related assessments for patients.

Requirements:

• Minimum GCE N/O-Level qualification.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Microsoft Office applications and general computer skills.
• Possess a positive, compassionate, and service-oriented attitude when interacting with patients and stakeholders.
• Practical knowledge of hospital operations is an added advantage.
• Able to work collaboratively in a team environment.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Chay Yoke Ting Vanessa (Xie Ruoting)

EA Personnel Registration Number: R23115805

EA License No.: 07C5771