Patient Service Associate (Emergency Medicine) (NTFGH/JCH)

Job Description

• Register patients via phone and upfront enquiries
• Collect payment/ deposits and provide Financial Counselling for admissions and discharges
• Liaise closely with Bed Management Unit for acquisition of beds for Emergency Medicine Department's (EMD) patients
• Obtain Specialist Outpatient Clinic (SOC) appointments for Emergency Medicine Department's(EMD) patients
• Sort documents in preparation for dispatch to Medical Records Office (MRO)
• Extend excellent customer service to patients and their relatives
• Replenish inventory when stock is low

Job Requirements

• Minimum GCE N Levels with 1 year of working experience in customer service
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Strong passion to serve the patients
• Willing to work morning, afternoon and overnight shifts, including weekends and public holidays