Patient Service Rep

Duties/Responsibilities

• Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
• Provide patients with intake and new patient registration as well as copies of our office policies and legally required documents
• Process payments from patients for co-pays and uninsured visits
• Schedule appointments for new and recurring patients based on Physician availability and requirements
• Maintain EHR records and documents
• Faxing and scanning documents as needed and requested
• Provide patients with support and guidance as needed